Adelaide Lott

Oklahoma City

Summary

Professional with robust experience in guest services, ready to excel in client-facing roles. Skilled in managing front desk operations, supporting team collaboration, and adapting to changing needs. Strong expertise in communication, problem-solving, and multitasking, ensuring smooth operations and high customer satisfaction. Reliable, approachable, and results-driven, with focus on delivering exceptional service and fostering positive environment.

Overview

years of professional experience

Certification

Work History

Front Desk Associate

Massage Envy

05.2024 - Current

Scheduled client appointments and managed daily booking system to ensure optimal service flow.
Answered phone calls and responded to customer inquiries with professionalism and clarity.
Sent appointment confirmations and promotional updates via email and text.
Maintained cleanliness of front lobby and reception areas.
Managed laundry duties to ensure clean linens and supplies for therapists.
Supported team members and therapists in daily operations to enhance client satisfaction.

Shift Lead/Social Media Coordinator

The Nut House

08.2020 - 10.2024

Completed opening and closing duties to facilitate business operations.
Resolved customer complaints and reported issues to senior management.
Documented receipts, employee hours and inventory movement.
Coordinated shift workers for inventory receiving, auditing and restocking.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Checked orders for quality and completeness.
Delegated tasks to employees and monitored activities and task completion.
Evaluated employee performance, delivering individualized feedback and praise.
Educated customers about offerings, promotions and pricing to boost sales.
Managed multiple social media platforms, ensuring a consistent brand voice and message.
Boosted engagement rates with the creation of compelling and visually appealing content.
Increased brand awareness by developing and implementing effective social media strategies.
Created social media content with consistent content and tone.
Created content strategies for digital media.

Barista

The Mercantile

09.2017 - 07.2020

Collected payments and provided accurate change.
Prepared and served coffee, espresso drinks, blended coffees and teas.
Maintained calm demeanor during high-volume periods and special events.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Memorized official and off-menu coffee and tea preparations.
Stocked customer service stations with paper products or beverage preparation items.
Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Managed morning rush of customers daily with efficient, levelheaded customer service.
Followed health, safety and sanitation guidelines to pass state inspections.
Greeted guests with pleasant smile and superior customer service.
Enthusiastically engaged customers during busy periods to keep mood light and fun.

Education

Bachelor Of Science - Psychology, Forensic Science

University of Central Oklahoma

Edmond, Oklahoma

05.2026

Associate Of Applied Arts - Psychology

Tulsa Community College

Tulsa, Oklahoma

12.2022

Skills

Guest Services
Positive Attitude
Assigning Work
Problem Solving
Employee Attendance Monitoring
Shift Paperwork Completion
Conflict Resolution
Flexible Schedule
Team Collaboration and Leadership
Issue Resolution
Large Bill Drops

Inventory Counts
POS System Operation
Sales Reporting
Cash Sales Counts
Quality Inspection
Experience with Children
Scheduling
Time management
Guest relations
Listening skills