Adelaide Lucas
Franklin,Ohio
Overview
6
6
years of professional experience
Work History
Twin Peaks Girl
Twin Peaks Restaurants
Beavercreek, OH
08.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Server/Waitress
Waffle House
Springboro, OH
08.2021 - 08.2023
- Cultivated warm relationships with regular customers
- Worked with a POS system to place orders, manage bills and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep the dining room and work areas clean
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Kept register accurate through correct billing, payment processing and cash management practices
- Used slow periods to restock supplies, ice, trays and delivery bags
- Replenished food items, paper products and canned goods to keep the pantry well-stocked during busy periods
- Noted special patron requests and followed up with the kitchen to confirm delivery
- Carried out complete opening, closing and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Answered customers' questions, recommended items and recorded order information
- Collected payment for food and drinks served, balanced cash receipts and maintained an accurate cash drawer
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Inspected dishes and utensils for cleanliness
- Printed dining checks with total due, collected payment and offered receipts to complete transactions
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Kennel Ward/Veterinary Assistant
Kyle Veterinary Clinic, Blue Ash
Blue Ash, OH
03.2023 - 05.2023
- Assisted veterinarians in examining animals.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Obtained information and history from clients to maintain medical charts.
- Communicated with veterinarians and staff members to maintain patient flow.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Assisted doctors and technicians by soothing upset or frightened animals.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
- Documented and tracked treatment activities.
- Delivered attentive, courteous service to promote overall patron satisfaction.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Handled and restrained animals following safety requirements and procedures.
- Collected fluids from animals for laboratory testing.
- Examined animals for behavioral changes or clinical symptoms indicating illness or injury.
Lifeguard
Sycamore Trails Aquatic Center
Miamisburg
05.2022 - 09.2022
- Monitored safety of guests in and around the swimming pool
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly
- Attentively monitored swimmers to identify distress
- Checked pool and surrounding areas for hazardous conditions
- Prevented falls near and into the pool by calmly reminding patrons to exercise caution around edges
- Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents
- Entered water immediately to pull struggling swimmers to safety
- Detailed safety rules and procedures regarding activities to customers and guests
- Saved distressed persons using rescue techniques and equipment
- Provided valuable swim instruction to patrons of various ages to build confidence, strength, and skills in a positive learning environment
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness
- Scrutinized pool deck area to prevent possible injuries or fatalities, minimizing emergent situations
- Met regulatory compliance for staff members and led safety training to enhance lifesaving skills
- Performed lifesaving measures during incidents until paramedics arrived on scene
- Consulted with emergency personnel while securing the scene.
Crew Member
McDonalds
Springboro
01.2018 - 06.2021
- Provided excellent customer service by greeting customers and meeting quality expectations
- Took orders, prepared meals and collected payments
- Kept the food preparation area, equipment and utensils clean and sanitary
- Worked at the front counter, drive-thru and other areas
- Worked well with teammates and accepted coaching from the management team
- Collaborated with team members to complete orders
- Prepared products following restaurant, health, and safety standards and procedures
- Became familiar with products to answer questions and make suggestions
- Accurately operated cash register to process customer payments
- Kept kitchen, counter and dining areas cleaned and sanitized
- Kept the drawer balanced by accurately processing cash, credit and debit payments
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas
- Brewed coffee and tea and changed out drink station syrups
- Completed milkshakes and ice cream desserts for customers
- Properly labeled and stored food and fresh ingredients in the cooler or freezer to optimize freshness
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins
- Provided excellent customer service by greeting customers and meeting quality expectations
- Took orders, prepared meals and collected payments
- Kept food preparation area, equipment and utensils clean and sanitary
- Worked at the front counter, drive-thru and other areas
- Worked well with teammates and accepted coaching from the management team
- Collaborated with team members to complete orders.
Education
Veterinary Technology
Sinclair Community College
05.2024
High School Diploma -
Carlisle High School
05.2022
Skills
- Skills
- Proper Animal Restraint
- Animal Feed Preparation
- Attention to Detail
- Post-surgical Monitoring
- Clinical Symptom Monitoring
- Time Management
- Veterinarian Assistance
- Animal Behavioral Changes
- Patient Recordkeeping
- Verbal and Written Communication
- Specimen Collection
- Sales and Upselling
- Client Education
- Relationship Building
- Cleaning and Sanitizing
- Animal Waste Disposal
- Customer Service
- Patient Care Monitoring
- Medical Terminology
- Pet Feeding
- Problem Resolution
- Problem Identification
- Preventive Care
- Basic Animal Care
- High-Volume Dining
- Menu Memorization
- Point of Sale (POS) System Operations
- Team Player
- Order Accuracy and Delivery
- Food and Beverage Service
- Menu Memorization and Presentation
- Service-Oriented
- Customer Service and Rapport
- Staff Training
- Service Oriented
- Point of Sale Systems
- PPE Guideline Compliance
- Food Safety Standards
- Workflow Coordination
- Warm and Friendly
- Transactions and Cash Handling
- Able to Lift 50 Pounds
- Cool Under Pressure
- Pool Policies Enforcement
- Emergency Response
- Strong Client Relations
- Swimming Lessons
- Lifeguard Procedures
- Crisis Management
- Sound Judgment
- Critical Thinking
- Teamwork and Collaboration
- First Aid and CPR
Accomplishments
- Order Accuracy and Delivery
- Menu Memorization and Presentation
- Cool Under Pressure
- Bathroom Servicing
- High-Volume Dining
- Conflict and Complaint Resolution
- Transactions and Cash Handling
- Dining Room Cleaning and Upkeep
- Able to Lift 30 Pounds
- Team Player
- Special Requests and Substitutions
- PPE Guideline Compliance
- Natural Leadership
Timeline
Twin Peaks Girl
Twin Peaks Restaurants
08.2023 - Current
Kennel Ward/Veterinary Assistant
Kyle Veterinary Clinic, Blue Ash
03.2023 - 05.2023
Lifeguard
Sycamore Trails Aquatic Center
05.2022 - 09.2022
Server/Waitress
Waffle House
08.2021 - 08.2023
Crew Member
McDonalds
01.2018 - 06.2021
Veterinary Technology
Sinclair Community College
High School Diploma -
Carlisle High School