Adelaide Ward
Tampa
Summary
Skilled professional brings strong background in distribution and supply management. Identifies and resolves problems in advance to promote smooth operations. Quick learner with advanced skills in database and word processing software.
Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Detail-oriented Clerk equipped with administrative, organizational and customer service skills. Enhances operations with accurate recordkeeping and timely resolutions for diverse problems. Great at managing time in fast-paced environments.
Overview
2025
2025
years of professional experience
Work History
Overnight Inventory Prep
Home Depot
Tampa
01.2025 - 02.2025
- Packed down products into available open locations, productively filling holes for a positive shopping experience when customers came in the morning.
- Precisely counting products in overstock and overhead locations when yearly inventory came time, ensuring correct counts on all available products.
- Cleaning and organizing departments after the store closed to ensure a clean shopping area in the morning.
- Developed effective methods for improved efficiency when completing tasks.
- Reset merchandise throughout assigned section to give shelves and racks professional appeal.
- Prepared products by adding tags and readying pallets for restocking.
Floor and Decor Sales Specialist
Home Depot
Tampa
02.2024 - 02.2025
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Developed and implemented sales strategies to increase customer base.
- Working with customers on their design and installation needs regarding carpeting, hard surface flooring, backsplash, and blinds; while generating leads for other installation needs such as shower renovations or third party blinds design services.
- Informing and directing customers based on their needs towards products or design ideas based on price, style, size, functionality, and time of arrival.
- Working along side customers, installers, HDMS, and our own customer order specialists to solve and work with customer issues.
- Working with those same people to resolve install or installer issues such as additional or speciality labor. Also working with in aisle customers such as cutting in stock blinds and shelving, and performing shelf maintenance to ensure a good customer shopping experience.
- While in this role, being cross trained in the appliances and pro department to ensure good customer service when the needed specialists were short, and to help meet my own weekly sales goals.
- Also received certifications and machine licenses to further aid customers and ensure shelf availability.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Built strong relationships with key accounts through regular visits and follow-ups.
- Followed up with customers post-sale to ensure satisfaction with their purchase decision.
- Calculated production, delivery, and installation costs to provide customers with accurate quotes.
- Greeted and assisted customers to foster positive experiences.
- Attended product knowledge meetings, conferences and other networking events as needed.
Service Department Lead
Home Depot
Tampa
07.2023 - 02.2024
- Completing all the same roles as a customer service associate. As well as providing additional back up to front end and other departments, with additional larger responsibilities, mainly maintaining the deliveries department.
- Ensuring all orders picked and completed in a timely manner and working with customers on problems such as failed deliveries, missing products, damaged products, and assembled or disassembled products.
- Working with third party deliveries company’s on like problems or stolen products.
- Worked along side the receiving department when BOSS (Buy Online Ship to Store) products came in or were missing.
- Filled in for the supervisor role when he or she was not present. Taking over for customer service associates when customer issues became overwhelming or required a higher power to solve without the need of a manager.
- Prepared monthly reports summarizing departmental accomplishments, challenges faced and upcoming projects.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Analyzed operational trends to identify areas for improvement in efficiency or cost savings.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
Customer Service Associate
Home Depot
Tampa
09.2022 - 07.2023
- Performed additional duties as assigned by management team.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Processed returns for customers to ensure customer satisfaction, while maintaining products counts by quality checking products for either shelf return or vender return.
- Processed transactions for customers as well, ensuring customer satisfaction and good customer experience all around, being a one stop to get everything the customer needs completed.
- Diffusing situations or upset customers and working with their needs to also ensure a good experience and customer loyalty.
- Worked with Home Depot vehicle rental and contracts, as well as third party rentals. Ensuring good relations with said company’s to maintain a positive and successful working environment.
- Worked along side other departments to satisfy customer’s needs such as product location, availability, and information.
- Worked along side specialty associates such as sales specialists and customer order specialists when installers and contractors came in for Home Depot installs, ensuring needed products were prepared and ready to be sent out. Also securing good and timely customer service.
- Strengthened customer retention by offering discount options.
- Developed relationships with key clients through regular contact and follow-up communication.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Took special orders in person and over telephone, generating additional revenue every month.
Cashier
Home Depot
Tampa
07.2021 - 09.2022
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered customer questions and provided store information.
- Answered customers' questions and provided information on store procedures or policies.
- Maintained the cleanliness of the stores main check out areas and the functioning of the machines.
- Processed sales transactions while communicating with customers, creating bonds and generating company loyalty.
- Sold company credit cards and financing options, as well as signing customers up for rewards.
- Thoroughly checked out customers to be on the look out for possible theft or reported when observed.
- Created a bonds with fellow cashiers to ensure a positive working environment and energy that customers would also see and ensure their return.
- Filled in for closing head cashiers when none were available by handling and counting money at closing and ensuring all registers were properly closed, as well as assisted in the closing of the store. Ensuring all departments were accounted for and all customers had left.
Paint Associate
Home Depot
Tampa
- Mixed paint colors and tints according to customer specifications.
- Ordered product, stocked shelves and neatly and safely displayed products with corresponding information to fulfill customer painting needs in welcoming environment.
- Checked incoming shipments against invoices for accuracy and completeness.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Assisted in loading customer purchases into vehicles as requested.
- Assisted customers in selecting appropriate products for their painting project.
- Assisted customers in establishing reasonable timelines and cost expectations for projects, identifying products and procedures best suited to help customers achieve goals.
- Covering for the department when it was short staffed, ensuring a good customer experience and positive working environment.
Pro Sales Associate
Home Depot
Tampa
- Responded promptly to any inquiries or complaints from customers.
- Provided ongoing technical support throughout the sales process.
- Listened to customer needs to identify and recommend best products and services.
- Accurately identifying pro customers and performing over the phone sales smoothly and efficiently.
- Ensured compliance with applicable laws, regulations, and standards pertaining to the sale of products or services.
- Produced sales documents, finalized deals and filed records.
- Developed a deep understanding of company policies and procedures regarding sales operations.
Appliances Sales Associate
Home Depot
Tampa
- Described merchandise and explained use, operation and care.
- Greeted customers and provided assistance in selecting appliances.
- Detailed latest promotions, sales incentives, and rebates to share with customers, helping clients save on purchases.
- Maintained knowledge of products to educate customers on available appliance options and model variations.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Performed back up in the appliances department when short staffed
Receiving Associate
Home Depot
Tampa
- Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Performed quality assurance checks on incoming products prior to stocking the shelves.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Operated lift and hand trucks to transfer materials to and from target areas.
Education
High School Diploma -
Cypress Creek High School
Wesley Chapel, FL06-2022
Graduation Diploma - Seminary
Seminaries And Institutes of Religion
Wesley Chapel, FL06-2022
Skills
- Barcode scanning
- Lifting techniques
- Order picking
- Pallet jack use
- Stock management
- Shelving products
- Stock replenishment
- Shipment unloading
- Pallet building
- Heavy lifting
- Cleaning
- Hazard prevention
- Cashier support
- Inventory auditing
- Foot traffic pattern recognition
- Maintaining safety
- Cross-training
- Shelf organization
- Equipment monitoring
- Safety awareness
- Hand truck operation
- Endcap maintanence
- Merchandise returns
- Forklift operation
- Able to lift 50 lbs
- Workplace cleanliness
- Planogram execution
- Customer relationship management
- Positive working environment
- Positive customer service
- Maintaining customer and third party relations
Timeline
Overnight Inventory Prep
Home Depot
01.2025 - 02.2025
Floor and Decor Sales Specialist
Home Depot
02.2024 - 02.2025
Service Department Lead
Home Depot
07.2023 - 02.2024
Customer Service Associate
Home Depot
09.2022 - 07.2023
Cashier
Home Depot
07.2021 - 09.2022
Paint Associate
Home Depot
Pro Sales Associate
Home Depot
Appliances Sales Associate
Home Depot
Receiving Associate
Home Depot
High School Diploma -
Cypress Creek High School
Graduation Diploma - Seminary
Seminaries And Institutes of Religion