Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ADELAINA MERCADO

Cliffside Park,NJ

Summary

Hardworking individual with a decade of experience in delivering exceptional customer service. Expertise in problem-solving and fostering positive client relationships. Aiming to contribute to a company that values professional development and career progression.

Overview

25
25
years of professional experience

Work History

Front Desk Receptionist

LEXUS of Englewood, NJ
08.2021 - 01.2022
  • Front-line representative for the dealership
  • Greet showroom customer to determine the nature of their visit and direct them to the appropriate party in accordance with dealership policies
  • Effectively answer all customer inquiries and answers basic inquires
  • Intercept, screen, and route incoming calls
  • Assist salesperson with day-to-day activities such as administering dealer tags and gas tickets
  • Data entry using the company software program to track prospects
  • Effectively manage the phone switchboard
  • Communicate messages to all appropriate parties in a timely manner
  • Light accounting preparation for the Finance department
  • Proceed photocopy and electronic filing of all sales reports
  • Assist with ad-hoc projects

Inhouse Server/Lead Order Taker

RIVER PALM TERRANCE STEAKHOUSE, Edgewater, NJ
01.2020 - 05.2021
  • Partnered with cook to ensure all food orders met the customer requests
  • Effectively gathered all call-in food requests which ranged from 25-50 requests per day and ensured delivery in a timely manner
  • Provided great customer service
  • Flawlessly delivered prepared food to in-house customers within specified time and accurate food temperature
  • Met weekly with staff to collaborate on best practice and improve productivity
  • Assist with stocking and setting up the kitchen stations
  • Ensured the kitchen operation procedures and hygiene met food and safety standards and regulations.

Event Coordinator (Pharmaceutical)

KNOWLEDGEPOINT360, Secaucus, NJ
12.2005 - 04.2008
  • Coordinated services for events such as accommodations and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing, and event security
  • Monitored event activities to ensure compliance with applicable regulations and laws satisfaction of participants, and resolution of any problems that arise
  • Partnered with the staff at a chosen event to coordinate details
  • Consulted with customers to determine objective and requirements for events such as conferences and conventions
  • Negotiated contracts with service providers and suppliers as hotels, convention centers and speakers
  • Maintained records of events aspects including financial details
  • Planned and developed programs, agendas, budgets, and services accordingly
  • Conduct post-event evaluations to determine how future events could be improved
  • Developed event topics and choose featured speakers
  • Maintained accurate records of cost and savings for all events

PBX Communication/Office Assistant

HACKENSACK UNIVERSITY MEDICAL
05.2002 - 05.2005
  • Performed clerical duties such as word processing, proofreading, accepting orders and sorting mails for distribution
  • Greeted visitors and routed them to appropriate staff/department
  • Efficiently managed the electronic filing of records, correspondence, and other written materials
  • Successfully managed the scheduling/appointments for medical procedures
  • Partnered with the staff on office related concerns and how to resolve them
  • Monitored alarm system to ensure secure conditions are maintained
  • Liaised with Security to ensure in-office safety precautions for guests and staff were executed
  • Operated the communications systems such as telephone, switchboard, intercom and two-way radio or public address
  • Answered and routed all calls including emergency call appropriately
  • Accurately relayed written and verbal messages to staff and ensured it was routed in a timely manner
  • Paged individuals to inform them of telephone calls
  • Assisted in ad-hoc projects

Administrative Assistant

ARLENE SIMPSON TEMP ASSOCIATES, ROBERT HALF TEMP AGENCY, KELLY’S TEMP AGENCY
01.1997 - 03.2005
  • Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Make copies of correspondence or other printed material.
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
  • Compose, type, and distribute meeting notes, routine correspondence, and reports.
  • Maintain scheduling and event calendars.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Manage projects or contribute to committee or teamwork.
  • Mail newsletters, promotional material, or other information.
  • Establish work procedures or schedules and keep track of the daily work of clerical staff.
  • Supervise other clerical staff and provide training and orientation to new staff.
  • Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting.

Education

GED - undefined

The State of New Jersey

Paralegal Studies - undefined

Bergen County Community College

Microsoft Certification - undefined

Berkeley College

Skills

  • Time management
  • Problem solving
  • Communication skills
  • Organizational skills
  • MS Office Suite proficiency
  • Customer service excellence
  • Administrative support
  • Document handling
  • Accounting fundamentals
  • Cash handling

Languages

English
Native or Bilingual

Timeline

Front Desk Receptionist

LEXUS of Englewood, NJ
08.2021 - 01.2022

Inhouse Server/Lead Order Taker

RIVER PALM TERRANCE STEAKHOUSE, Edgewater, NJ
01.2020 - 05.2021

Event Coordinator (Pharmaceutical)

KNOWLEDGEPOINT360, Secaucus, NJ
12.2005 - 04.2008

PBX Communication/Office Assistant

HACKENSACK UNIVERSITY MEDICAL
05.2002 - 05.2005

Administrative Assistant

ARLENE SIMPSON TEMP ASSOCIATES, ROBERT HALF TEMP AGENCY, KELLY’S TEMP AGENCY
01.1997 - 03.2005

GED - undefined

The State of New Jersey

Paralegal Studies - undefined

Bergen County Community College

Microsoft Certification - undefined

Berkeley College

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ADELAINA MERCADO