Adelayda Orozco
Houston
Summary
Resourceful Account Manager with a proven track record in client oversight, issue resolution, and relationship-building. Maximized repeat business opportunities and expanded the client base through effective prospecting techniques. Motivated individual with a strong background in customer service and sales, adept at building customer relationships and understanding their needs. Possesses excellent communication and interpersonal skills. Committed to providing superior customer service. Equipped with strong problem-solving abilities, a willingness to learn, and exceptional communication skills. Poised to contribute to team success and achieve positive results. Ready to take on new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Account Manager
American Wrecker
03.2024 - 01.2025
- Developed and maintained strong working relationships with professionals within assigned territory.
- Identified new business opportunities through cold calling, networking, and marketing.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Universal Banker
Amegy Bank
06.2022 - 03.2024
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
Floater
Prosperity Bank
06.2021 - 06.2022
- Traveled from branch to branch to assist the banking centers when short staffed
- Processed standard transactions for both customers and non-customers including deposits, withdrawals, and loan payments
- Assisted customers with debit card disputes, debit card ordering, online banking, and account maintenance
- Learned the procedures to new account opening which then led to assisting personal bankers with new account opening for both personal and business customers
- Assisted clients with safe deposit box entry
- Worked with staff to deliver the highest level of client service possible
Vault Teller
Comerica Bank
12.2018 - 05.2021
- Processed standard transactions for both customers and non-customers including deposits, withdrawals, loan payments, correcting discrepancies with the branch numbers, handling night deposits and balancing the ATM daily
- Assigned to be Vault Teller within 6 months of staring at the bank due to being able to balance cash drawer everyday with ease
- Handled more than $100,000 daily; not including the ATM and Teller Cash Recycling machine
- Exceeded in banking center operations
- Ensured that banking center was in compliance and audit ready at all times
- Had an extensive knowledge on banking center procedures and policies
- Used that knowledge to help educate fellow banking center colleagues
Education
High School Diploma -
YES Prep Public Schools
06.2013
Skills
- Bilingual – Spanish and English
- Customer service oriented
- Poised under pressure
- Excellent interpersonal and communication skills
Timeline
Account Manager
American Wrecker
03.2024 - 01.2025
Universal Banker
Amegy Bank
06.2022 - 03.2024
Floater
Prosperity Bank
06.2021 - 06.2022
Vault Teller
Comerica Bank
12.2018 - 05.2021
High School Diploma -
YES Prep Public Schools
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