Summary
Overview
Work History
Education
Skills
Timeline
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John Braun

Panama City

Summary

Dedicated Service Representative driven to maximize customer satisfaction. Eager to leverage 20 years of experience in dynamic new position with long-term career potential and room for advancement. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty and relationships. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

21
21
years of professional experience

Work History

Student

CompTIA Security+
09.2022 - Current

Delivery Driver

SiteOne Landscaping Supply
06.2022 - 09.2022
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.

Fiber Network Support

Ziply Fiber
09.2012 - 11.2021
  • Consistently exceeded departmental goals by being self-motivated, with a strong sense of personal responsibility in a work from home environment.
  • Ensure service interactions are thoroughly documented and properly triaged.
  • Enhanced customer satisfaction by providing timely technical support for fiber network issues.
  • Collaborated with team to cultivate resources and reference material for technical installation, troubleshooting and maintenance.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Provided technical support to customers, troubleshooting technical issues and providing solutions.

IT Specialist

Yoh
11.2011 - 12.2011
  • Configured hardware, devices, and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Used ticketing systems to manage and process support actions and requests.

Mobility Maintenance Specialist

AT&T Mobility
09.2003 - 03.2011
  • Delivered instructional presentations on equipment use, focusing on efficiency
  • Educated clients on proper use of products and systems
  • Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
  • Worked with users to determine areas of technology in need of improved usability.
  • Managed onboarding and offboarding of users
  • Served as subject matter expert on proposed technology and device purchases.
  • Monitored networks and network devices to resolve technical problems quickly.

Education

U.S. Air Force McChord AFB-Security Patrolman
Tacoma, WA

High School Diploma -

Marysville Pilchuck High School
Marysville, WA

Skills

  • Problem-Solving
  • Professionalism
  • De-Escalation Techniques
  • First Call resolution
  • Multitasking
  • Organization
  • Process Improvement
  • Strong Ethics
  • Analytical Thinking
  • Independent worker
  • Supportive Team Player
  • Microsoft Office

Timeline

Student

CompTIA Security+
09.2022 - Current

Delivery Driver

SiteOne Landscaping Supply
06.2022 - 09.2022

Fiber Network Support

Ziply Fiber
09.2012 - 11.2021

IT Specialist

Yoh
11.2011 - 12.2011

Mobility Maintenance Specialist

AT&T Mobility
09.2003 - 03.2011

U.S. Air Force McChord AFB-Security Patrolman

High School Diploma -

Marysville Pilchuck High School

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John Braun