Adele Helm
Summary
An analytical and results-driven customer service professional with extensive experience in client relationship management, process improvement, team building/leadership, and client solutions. Experience in all aspects of client doctor relationships. Leverages strong communication skills to partner with cross-functional teams. Proven aptitude for improving operational efficiency, driving change management, and achieving company goals and objectives.
Overview
26
26
years of professional experience
Work History
Patient Scheduler
KAPLIN ORTHODONTIST
02.2019 - 07.2024
- Answered incoming calls and responded to daily inquiries
- Assisted Doctor with all aspects of patient procedures
- Made sure all policy and procedure were adhered to
- Oversaw office operations on daily basis to ensure profitable and safe operations
- Developed new employees through on-the-job training and cultivated management development
- Confirmed patient appointments and scheduling issues
- Followed up on unresolved account balances
- Collected payments and reconciled past due accounts
- Delivered the highest level of customer satisfaction, service and orthodontic care
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Increased customer service success rates by quickly resolving issues.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Confirmed patient appointments day before scheduled.
- Verified insurance coverage and obtained pre-authorizations.
- Reduced no-show rates with timely appointment reminders and confirmation calls.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
Orthodontic Assistant
Kaplin Orthodontic
05.2012 - 07.2024
- Completed ongoing professional development courses, staying up-to-date on industry advancements for optimal patient care.
- Improved patient comfort by efficiently assisting with orthodontic procedures and providing clear explanations of treatment plans.
- Promoted positive patient experiences by building rapport and addressing concerns during appointments.
- Reduced appointment wait times with efficient room setup and breakdown between patients.
- Poured and shaped molds from impressions and trimmed molds in grinder.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
Front Desk/Orthodontist Assistant
DOCTOR DAVID P FORBES
09.1998 - 05.2012
- Assisted Doctor with day to day aspects of orthodontic care
- Operatory preparation and establishing a quiet, clean environment for patients
- Established a caring atmosphere for patients by answering all concerns and questions
- Charted all information in computer using Ortho Tech software
- Maintained the highest level of sterilization of all instruments per office policy and procedures
- Followed up with calls after procedures to insure client satisfaction
Education
High school or equivalent -
Skills
- Key Holder Assessments
- Receptionist
- Basic Scheduling
- Attention to Detail
- Organizational Skills
- Customer Focus & Orientation
- Data Entry
- Reliability
- Following up with patients
- Strong Organization
- Facility coordinating
- Patient confidentiality
- Educating patients
- Patient Registration
- Data entry proficiency
- Appointment Scheduling
- Updating charts
- Follow-up skills
- Checking in patients
- Software Navigation
- Hospitality and accommodation
- Tool sterilizing
- Copay collecting
- Confidentiality
- HIPAA Compliance
- Patient Scheduling
- Appointment Coordination
- Patient Relations
- Reception oversight
- Teamwork and Collaboration
- Problem-Solving
- Problem-solving abilities
- Multitasking
- Patient Care
- Multitasking Abilities
Additional Information
I Tero scanner
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Patient Scheduler
KAPLIN ORTHODONTIST
02.2019 - 07.2024
Orthodontic Assistant
Kaplin Orthodontic
05.2012 - 07.2024
Front Desk/Orthodontist Assistant
DOCTOR DAVID P FORBES
09.1998 - 05.2012