Summary
Overview
Work History
Education
Skills
Timeline
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Adele Rivett

Cheektowaga

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.


Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.


Skilled Baker with exceptional knowledge of baking times, methods, temperatures, and flavors. Well-versed in proper function and maintenance of bakery utensils and equipment.

Overview

20
20
years of professional experience

Work History

Cashier/Customer Service

Valu Home Center
06.2018 - 07.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Dessert Chef

My Tomato Pie
05.2018 - 03.2019
  • Communicated effectively with front-of-house staff regarding menu updates, allergens, and special requests from customers.
  • Contributed articles on baking trends and techniques featured in local publications establishing credibility as a thought leader in the industry.
  • Constantly refined plating techniques for enhanced visual appeal which led to increased social media attention for the establishment.

Hotel Sales Manager/ Catering & Events Coordinator

Crescent Hotels and Resorts
01.2001 - 08.2014
  • Implemented and created promotions to stimulate repeat business and attract new business travel accounts.
  • Established strong relationships with key industry partners and clients, leading to repeat business and referrals.
  • Created hotel awareness through social media campaigns.
  • Maintained a comprehensive understanding of industry trends and best practices, continuously refining sales strategies for maximum effectiveness.
  • Evaluated performance metrics regularly, identifying areas of improvement and adjusting strategies accordingly for continuous growth.
  • Streamlined communication between departments to ensure seamless event execution, resulting in positive client feedback.
  • Developed customized proposals tailored to each potential client''s needs, improving conversion rates from inquiries to bookings.
  • Increased hotel bookings by developing and implementing strategic sales plans targeting various market segments.
  • Boosted revenue through upselling hotel services, amenities, and group offerings during the sales process.
  • Participated in industry events such as trade shows and conferences to network with potential clients and promote the hotel brand.
  • Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries or concerns.
  • Organized successful site visits for potential clients, highlighting the hotel''s features and demonstrating its value as a destination venue.
  • Collaborated with marketing team to create promotional materials showcasing the hotel''s unique selling points, attracting new clientele.
  • Attended and participated in conferences and trade shows to generate new leads, network and drive business.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Managed accounts to retain existing relationships and grow share of business.
  • Organized promotional events and interacted with community to increase sales volume.

Education

Associate of Arts - General / Sales Support

Niagara County Community College
Sanborn, NY

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Customer service excellence
  • Reliability and punctuality
  • Organizational abilities

Timeline

Cashier/Customer Service

Valu Home Center
06.2018 - 07.2020

Dessert Chef

My Tomato Pie
05.2018 - 03.2019

Hotel Sales Manager/ Catering & Events Coordinator

Crescent Hotels and Resorts
01.2001 - 08.2014

Associate of Arts - General / Sales Support

Niagara County Community College

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Adele Rivett