Adele Spencer
Morgantown,WV
Summary
Communication studies major with a minor in leadership, experienced in customer-focused roles, and passionate about improving workplace culture.
Overview
5
5
years of professional experience
Work History
Shuttle Coordinator
The Convention Store
05.2024 - Current
- Event Logistics Coordination - Directed passenger and bus flow at large-scale events and conventions, ensuring efficient transportation and crowd management.
- High-Volume Dispatch Operations - Dispatched up to 180 buses to transport attendees, optimizing routes and timing for maximum efficiency.
- Crisis Management & Problem Solving - Responded to real-time logistical challenges with quick thinking and effective solutions.
- Communication & Interpersonal Skills - Maintained clear communication with drivers, staff, and attendees to ensure smooth coordination.
- Time Management & Prioritization - Managed multiple tasks under pressure during high-attendance events with strict timelines.
- Customer Service Excellence - Assisted passengers with directions and support, contributing to a positive event experience.
Director of Sisterhood
Delta Gamma Sorority
12.2024 - Current
- Organize and coordinate sisterhood events throughout the academic year that appeal to a wide range of member interests.
- Foster inclusivity by creating opportunities for all members to feel connected and valued.
- Collaborate with the Vice President: Member Education to integrate sisterhood activities into the overall member development program.
- Manage the sisterhood budget responsibly and track expenses for events.
- Gather feedback from members to continuously improve programming.
- Work with other officers to encourage chapter unity and morale during both formal and informal chapter activities.
- Serve as a role model by embodying Delta Gamma’s values of character, personal responsibility, and lifelong commitment.
Server
Mountain State Brewing Company
12.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Server
Cheddar's Scratch Kitchen
11.2023 - 08.2024
- Delivered exceptional customer service, ensuring guest satisfaction and fostering repeat business.
- Managed table turnover efficiently, optimizing seating arrangements for maximum occupancy.
- Collaborated with kitchen staff to ensure timely food delivery and resolve order discrepancies.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
Server Trainer
Cracker Barrel Country Store
10.2020 - 08.2023
- Trained new servers on menu knowledge and service standards
- Assisted in onboarding processes to ensure smooth integration of team members
- Demonstrated proper food handling and safety protocols during training sessions
- Facilitated role-playing scenarios to enhance customer service skills among trainees
- Coordinated with management to identify training needs and develop effective materials
Education
Bachelor of Arts - Communication And Leadership Studies
West Virginia University
Morgantown, WV05-2026
Skills
- Operations management
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Employee development
- Contract and vendor management
Timeline
Director of Sisterhood
Delta Gamma Sorority
12.2024 - Current
Server
Mountain State Brewing Company
12.2024 - Current
Shuttle Coordinator
The Convention Store
05.2024 - Current
Server
Cheddar's Scratch Kitchen
11.2023 - 08.2024
Server Trainer
Cracker Barrel Country Store
10.2020 - 08.2023
Bachelor of Arts - Communication And Leadership Studies
West Virginia University
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