Adele Walker

Work History

Gap Inc

Springfield, MA

01.2018 - 07.2023

Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Conducted regular performance reviews for employees to identify areas of improvement.
Developed a system for tracking inventory and ordering supplies as needed.
Ensured compliance with safety regulations and company policies.
Monitored employee attendance records, timekeeping, and payroll information.
Managed customer service inquiries and complaints in a timely manner.
Supervised daily operations including scheduling shifts, assigning duties.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Recruited and trained new employees to meet job requirements.
Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Resolved customer inquiries and complaints requiring management-level escalation.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Evaluated individual and team business performance and identified opportunities for improvement.

Gap Inc, Old Navy

Holyoke, MA

06.2015 - 01.2018

Monitored store sales performance, identified opportunities and developed strategies to increase sales.
Maintained accurate records of all inventory activities, including receiving, transfers and returns.
Set up promotional events such as sales, contests or special discounts according to company guidelines.
Reviewed weekly reports from stores regarding stock levels, replenishment needs and other related issues.
Assisted customers with inquiries about product availability, prices, sizes or colors.
Evaluated customer feedback gathered from surveys or focus groups in order to improve services offered in-store.
Created visual merchandising displays that followed corporate standards for brand consistency.
Provided training sessions to staff members on product features, benefits, promotions and customer service techniques.

Banana Republic Gap Inc

Holyoke, MA

05.2015 - 06.2015

Provided excellent customer service by greeting customers, answering questions, and responding to requests.
Assisted in merchandising and display of products to maximize sales potential.
Operated the cash register accurately and efficiently while adhering to all company policies and procedures.
Watched for and recognized security risks and thefts to prevent or handle situations.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Cross-sold products to boost overall sales purchases.