Adele Weatherspoon
Calumet City,IL
Summary
Over 20 years of banking, 15 years of management, 5 years call center, 3 years commercial real estate, and private banking experience. More than 10 years of experience working with consumer and small business lending. I am a diligent and highly motivated professional, dedicated to contributing myextensive knowledge and skills to optimize business performance. I excel in both individual and team settings, leveraging a well-honed work ethic to readily adapt to various processes and propel the achievement of company goals. As a resourceful and results-driven individual, I am deeply committed to fostering growth and enhancing efficiencies to align with company requirements.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Banking Center Manager AVP
Old National Bank
09.2019 - Current
- Increased banking center profitability, Deposit Growth 98%, Loans 105% by utilization of sales strategies and business calling efforts to develop new and expand existing customer relationships
- Lead team in educating clients of all consumer and small business loan and deposit products and services
- Ensure appropriate banking center operations including compliance with policies, procedures, and audit standards compliance with legal regulatory requirements
- Participate in local community events and activities.
- Lead team in consultative sale approach, uncovering needs of clients, and providing education and advice regarding products and services to meet clients’ needs
- Managed daily banking center activities, ensuring timely completion of transactions and adherence to compliance regulations.
- Enhanced customer satisfaction by implementing efficient banking center operations and streamlining processes.
- Increased branch profitability through targeted sales strategies and effective cross-selling initiatives.
Banking Center Manager
Fifth Third Bank
07.2018 - 09.2019
- Maintained top 10% in peer group
- Managed branch of over 49K transaction count and deposits over $34,000,00
- Attended partner meetings to connect with industry network, generate new business and deepen existing customer relationships
- Coached bankers in guided conversation and associated sales tactics to expand customer relationships
- Established and aligned sales goals for each banking center team member to maximize individual sales productivity
- Enforced compliance with information security policy with close monitoring of business and consumer verification procedures
- Opened accounts and processed loan applications for both consumer and business customers.
- Improved employee performance by designing comprehensive training programs and providing regular coaching sessions.
Banking Center Assistant Manager
Fifth Third Bank
07.2017 - 07.2018
- Opened accounts and processed loan applications for both consumer and business customers
- Enforced compliance with information security policy with close monitoring of business and consumer verification procedures
- Coached bankers in guided conversation and associated sales tactics to expand customer relationships
- Attended partner meetings to connect with industry network, generate new business and deepen existing customer relationships
- Established business prospect pipeline and proactively developed relationships to grow business and increase market share
- Completed banker/CSR observations and provided feedback.
Retail Personal Banker
Fifth Third Bank
04.2013 - 07.2017
- Handled account management needs for new and existing customers
- Upsold customers on credit cards and other value-added options
- Reduced bank fraud with proactive customer monitoring and in-depth checks on suspicious transactions
- Recommended close-match bank financial products and services to meet client needs
- Identified sales opportunities for bank services, working toward strategic sales goals
- Participated in MAB events and Junior Achievement.
Assistant Branch Manager
TCF Bank
08.2010 - 04.2013
- Ensured staff completed required compliance training quartly.
- Conducted sale meeting, huddles, and one-on-one sessions
- Identified sales opportunities for bank services, working toward strategic sales goals
- Coached, trained, and made recommendations on hiring, performance management and salary adjustments
- Coached team on all operational, security, risk and regulatory related policies and procedures.
Client Service Manager, Commercial Real Estate
Chase Bank
06.2007 - 12.2009
- Provided support and assistance underwriter in lending process.
- Managed and resolved client day-to-day account request and inquiries
- Increased revenue by prospecting and sourcing new treasury management business while retaining and expanding existing customer relationship
- Coordinated and followed through on account inquiry, transactions and maintenance request across products and services including account opening and funding, foreign currency monetary transactions, overdraft etc
- Trained/Coached team on cross selling of treasury products
- Coached team on all operational, security, risk and regulatory related policies and procedures.
Assistant Banking Center Manager
Chase Bank
06.2000 - 06.2007
- Assist BM with managing direct reports to maximize productivity and efficiency
- Acted as loan liaison clients and underwriting
- Ensured staff completed required compliance training in a timely manner
- Conducted sale meeting, huddles, and one-on-one sessions
- Identified sales opportunities for bank services, working toward strategic sales goals
- Coached, trained, and made recommendations on hiring, performance management and salary adjustments
- Coached team on all operational, security, risk and regulatory related policies and procedures.
Client Service Rep, Private/Wealth Banking
Chase Bank
06.1998 - 06.2000
- Handled internal/external client service inquiries and requests from wealth teams and resolved issue timely.
- Managed daily client transactions and inquires accurately, within established deadlines, in accordance with existing policies and procedures
- Researched, followed up and resolved client inquiries and problems through effective interaction with clients, advisors, and partners
- Coordinated and followed through on account inquiry, transactions and maintenance request across products and services including account opening and funding, foreign currency monetary transactions, overdraft etc
- Obtained appropriate documents necessary for credit underwriting.
Customer Service Rep, Call Center
Chase Bank
06.1994 - 06.1998
- Answered incoming calls promptly and professionally, addressing customer inquiries, concerns, and complaints
- Provided accurate information about products, services, and company policies
- Meet and exceeded performance goals related to call quality, customer experience, and productivity
- Remained informed about company products, service, promotions, and policies to provide accurate information to customers
- Handled escalated calls courteously and efficiently, striving for first-call resolution whenever possible.
Telephone Operator, Message Center
Chase Bank
08.1987 - 06.1994
- Managed approximately 50 incoming calls per day from customers.
- Effectively asked questions to determine appropriate department to transfer call
- Handled internal calls for executive management team
- Maintained up-to-date records of executive staff members and support team.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
Education
Bachelor of Science - Business Administration And Management
National Louis University
Chicago, ILSkills
- Customer Experience Management
- Sales Coaching
- Goal Setting
- Problem Solving
- Sound Judgement
- Time Management
- Relationship Building
- Team Building
- Decision-Making
- Training & Development
- Customer experience management
Certification
- National Mortgage Licensing System and Registry (NMLS)
- Understanding Small Business (Moody's Analytics)
- Foundations of Banking and Credit (Moody's Analytics)
- Commercial Conversations Skills Curriculum: High-Impact Prospecting and Networking (Moody's Analytics)
Timeline
Banking Center Manager AVP
Old National Bank
09.2019 - Current
Banking Center Manager
Fifth Third Bank
07.2018 - 09.2019
Banking Center Assistant Manager
Fifth Third Bank
07.2017 - 07.2018
Retail Personal Banker
Fifth Third Bank
04.2013 - 07.2017
Assistant Branch Manager
TCF Bank
08.2010 - 04.2013
Client Service Manager, Commercial Real Estate
Chase Bank
06.2007 - 12.2009
Assistant Banking Center Manager
Chase Bank
06.2000 - 06.2007
Client Service Rep, Private/Wealth Banking
Chase Bank
06.1998 - 06.2000
Customer Service Rep, Call Center
Chase Bank
06.1994 - 06.1998
Telephone Operator, Message Center
Chase Bank
08.1987 - 06.1994
Bachelor of Science - Business Administration And Management
National Louis University
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