Adelei Pancipanci
Kapolei,HI
Summary
Dynamic manager with extensive experience at Applebee's, excelling in team leadership and customer service. Proven track record in staff training and conflict resolution, enhancing employee engagement and satisfaction. Skilled in cash handling and inventory management, consistently driving operational success and delivering exceptional guest experiences.
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Overview
2026
2026
years of professional experience
Work History
Manager, Bartender, Server
Applebee's Neighborhood Grill & Bar
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Server
Mekiko Cantina
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender
Sugarcane Restaurant
Bartender
Mr.Sangria
12.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
Business And Automotive
University of New Mexico
Albuquerque, NMSkills
- Team leadership
- Staff training and development
- Staff management
- Customer service
- Passion for customer satisfaction
- Food service background
- Performance improvement
Years of Experience
17 years restaurant industry
13 years bartending
5 years managing
Helped opened 7 restaurants
Timeline
Bartender
Mr.Sangria
12.2023 - Current
Manager, Bartender, Server
Applebee's Neighborhood Grill & Bar
Server
Mekiko Cantina
Bartender
Sugarcane Restaurant
Business And Automotive
University of New Mexico