Adelena Guerrero
Lutz,FL
Summary
Proven server and receptionist with a track record of enhancing customer satisfaction through exceptional service and strong work ethic. At E Sushi, excelled in guest engagement and multitasking, significantly contributing to a positive dining experience and repeat business. Skilled in task prioritization and adept at maintaining high cleanliness standards, reflecting positively on employer brands.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
Work History
Server
E Sushi
06.2024 - 11.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering collaborative work environment that enhanced overall productivity levels.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests. Managed calls of approximately 25 per shift.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Streamlined order-taking process to minimize wait times for diners.
Server Assistant
Carrabba's Italian Grill
09.2022 - 04.2024
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
- Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Assisted in training new server assistants on best practices, improving overall efficiency within the team over time. Answered approximately 20 calls per shift for reservations.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Assisted with dining room set up prior to and after service period.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Ensured timely seating of guests by effectively managing waiting lists and coordinating with the host/hostess team.
- Proactively addressed potential customer complaints or issues before they escalated, fostering an atmosphere of satisfaction among guests.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
Receptionist
Gulf Coast Mortgage Inc
01.2020 - 05.2021
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Answered central telephone system and directed calls accordingly. Managed approximately 65 calls and sent multiple emails and fax.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Managed multiple tasks and met time-sensitive deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with planning office events and meetings for smooth execution.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Education
Associate of Arts - General
Pasco Hernando PHSC
Wesley Chapel, FL06-2030
High School Diploma -
Sun Lake High School
Land O' Lakes, FL06-2023
Skills
- Strong work ethic
- Task prioritization
- Guest engagement
- Exceptional customer service
Timeline
Server
E Sushi
06.2024 - 11.2024
Server Assistant
Carrabba's Italian Grill
09.2022 - 04.2024
Receptionist
Gulf Coast Mortgage Inc
01.2020 - 05.2021
Associate of Arts - General
Pasco Hernando PHSC
High School Diploma -
Sun Lake High School
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