Adelheid Smith
Dallas
Summary
Goal-driven analyst polished in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Several years of experience in industry.
Overview
8
8
years of professional experience
2024
2024
years of post-secondary education
Work History
Associate Analyst
Ally Financial
08.2020 - Current
- Review accounts analytically to determine if there are any fraud concerns while reviewing account sign ins and other transactions.
- Process all wire payment requests for contractors while monitoring construction progress and processing loan documents.
- Prevent customers from defaulting on their car loans by providing payment plans and repossessing vehicles when necessary.
Team Lead
NATIONAL CREDIT SERVICES
06.2018 - 01.2020
- Assist Manager with supervising team in the daily performance of their duties.
- Ensure compliance with company policies, procedures and FDCPA regulations.
- Assist with staff development providing feedback, coaching, and training.
- Maintaining personal client accounts via monthly collection goals.
- Communicate with clients via phone, email, fax, or mail to provide information regarding accounts.
Education
ASSOCIATE OF ARTS - BUSINESS ADMINISTRATION
DALLAS COLLEGE
DALLAS, TEXASSkills
- Risk Assessment
- Records Management
- Fraud Detection and Prevention
- Transaction Monitoring
- Process Improvement
- Audit Support
- Identity Theft Investigation
- Policy and Procedure Compliance
- Document Processing
- Database Research
- Data Analysis
- CRM Systems
- Microsoft Office
- Document Verification
- AML Compliance
- KYC Verification
- Financial Crimes Analysis
- Regulatory Compliance
- Critical Thinking
- Attention to Detail
- Conflict Resolution
Hobbies and Interests
- Cooking
- Environmental conservation
- Hiking
- Travel
Summary - Leadership
- Display good ethics in my character and work performed.
- Motivating and inspiring everyone to do their best work.
- Help to keep team on task and on schedule.
- Ability to provide and receive positive feedback and constructive criticism.
Timeline
Associate Analyst
Ally Financial
08.2020 - Current
Team Lead
NATIONAL CREDIT SERVICES
06.2018 - 01.2020
ASSOCIATE OF ARTS - BUSINESS ADMINISTRATION
DALLAS COLLEGE