Adelheide Peters
Jacksonville
Summary
I am looking to make a strong contribution to the company by utilizing and expanding upon related education, skills, experiences and capabilities.
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
10
10
years of professional experience
Work History
CSR2/Team Leader
Solera
06.2024 - Current
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Devised and implemented processes and procedures to streamline operations.
- Collected, arranged, and input information into database system.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
Housekeeping Team Leader
Pats Housekeeping
08.2015 - 10.2018
- Sweeping, vacuuming and mopping floors, clear outside walkways of debris
- Clean residential buildings by emptying trash cans, servicing restrooms and common areas
- Tackle heavy cleaning jobs upon request
- Notify building management/ Resident owner of any repairs required
- Mix and dispose of all cleaning solutions appropriately
- Ability to handle heavy equipment and machinery used in cleaning
- Ability to walk, bend, push, pull and lift repetitively during working hours
- Knowledge of cleaning chemicals, proper storage and disposal methods
- Excellent communication skills and the ability to work as a team
- Excellent organizational skills and ability to work without direct supervision
Account Coordinator
Customized Distrubition LLC
08.2022 - 06.2024
- Coordinate and conduct small training sessions with individuals based on staff and organizational needs
- Develop and manage training tracking and report progress on training progress to the appropriate staff member
- Sent out emails regarding training processes and how to improve them, and created training manuals to help assist the new and current employees
- Answer all incoming calls, answer any questions regarding ETA's for food trucks, Add on to existing truck orders and placing live orders as needed
- Reporting and complaints or missing items on trucks, for major companies such as popeyes, checkers, Subways making sure they receive credit for any missing items
- Setting up manifest and routing for these trucks, checking that they are not overloaded before loading, and printing all labels to ensure that the customer receives the correct product
- Handling all email communications with customers and friendly over the phone service to help assist customers
Mack Motorworks
04.2021 - 08.2022
- Answered all customer calls, answered any questions regarding regular maintenance procedures, made timelines for work to be completed and set up all appointments
- Did intake for all cars including but not limited to taking pictures of all cars upon arrival notating any damages from pre pro off and noting all check engine or lights on in the vehicles and mileage, and verify VIN numbers
- Pulling up any regularly scheduled maintenance done previously
- Created estimates, ordered parts as was necessary for any intake jobs and had them on site before customers came in for work to be done
- Maintained calendar, held meetings as deemed necessary
- In advance of meetings assembled all the materials that were needed to complete the meeting including power points word documents etc
- Handled all incoming and outgoing emails and texts through the boss system and outlook
- Ordered parts from World Pac, Outside Vendors for European modeled cars
CSM
Auto Zone
07.2020 - 01.2022
- Retail parts manager
- Key holder for store opened and closed locations depending on schedule
- KPI Took care of all planograms on the floor and Back of the house
- Cycle counts, Recalls for parts sent back to DC
- Maintained front counter and all sales associates
- Such as counting drawers, maintaining the safe
- Cash drops as needed
- Processing credit card payments for regular retail and commercial accounts
- Set up a monthly sales floor
- Checked in the truck, Scanned in all products on the truck, Had to maintain backstock
- Keep up relationships with various commercial accounts, Ordering parts, Setting up for delivery, Collecting payments for orders, Pulling parts and verifying they are the correct item
- Upselling the weekly ads
All American Tire
10.2020 - 10.2021
- Answered telephones, took messages or referred calls to appropriate staff member
- Set up client appointments, wrote estimates and ordered parts for certain mechanical jobs as deemed necessary
- Cashed out all with credit card processing machine or cash as necessary
- Handled all money drops at the end of the week and counted the books
- Opened up new accounts with dealers, maintained emails and list for distribution in area for parts as needed
- Cleaned all office areas and restrooms
Evs housekeeping
Compass Group
10.2020 - 04.2021
- Sweeps, mops, dusts, and sanitizes a variety of areas including but not limited to offices, bathrooms, patient rooms, non-patient areas, procedure rooms, common waiting areas, etc
- Maintains all cleaning supplies in accordance to OSHA requirements
- Maintains friendly and professional attitude
- Left due to unforeseen health issues during pregnancy
Secretary
Mint Clean Service
08.2018 - 10.2019
- Answer Telephones, take messages or refer calls to appropriate staff members
- Set-up client appointment, Maintain Calendar and Plan Meetings
- Schedule appointments and update event calendars
- Also arrange meetings and coordinate conference room schedules
- In advance of meetings, assemble background materials and set up the meeting space
- Handle Incoming and outgoing mail and faxes
- Open, review, sort and distribute the mail to the appropriate recipients
- Maintain email lists and distribute information to staff
- Design, implement and maintain filing systems, both electronic and paper
- When requested, search for and compile requested material from the databases
- Maintain inventory, track office supplies and order replacements as required
Crew Member
Popeyes
12.2017 - 12.2018
- Provide prompt and friendly service to customers in a way that will exceed customer expectations and ensure customer satisfaction
- Follow procedures to prepare food products for customers, maintaining the highest level of product quality and cleanliness
- Be responsible for the cleaning and sanitizing of food preparation area, storage areas, including interior and exterior of restaurant, equipment, and utensils
- Process cash register in a professional manner, Process credit card payments, properly
Deli Department
Winn Dixie
05.2018 - 08.2018
- Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner
- Offer product suggestions when appropriate
- Stock and rotate department products to ensure freshness and date control; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost
- Operate department equipment and tools
- Keep the work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management
Education
High School Diploma -
Edward White High School
Jacksonville, FL05-2017
Skills
- Self-motivation
- Conflict resolution
- Quick learner
- Proficient at Excel
- Proficient at Microsoft Teams
- Email communication
- Database management
- Speed and efficiency on a computer
- Ability to handle pressure
- Creative problem solving
- Highly organized
- Presentations
- Cash flow management
- Credit card processing
- Complaint resolution
- Coaching
- Mentoring
- Service level agreements
- Team motivation
- Expectation setting
- Employee evaluation
- Teamwork and collaboration
- Quality improvement
- Problem-solving
- Shift scheduling
- Safety
- Relationship building
- Verbal and written communication
- Daily workflow improvement
- Client service
- Leadership
- Sales expertise
- Giving constructive feedback
- Team supervision
- People management
- Task delegation
- Call center operations
- Staff training
- Issue resolution
- Client support
- Staff education and training
- Goal setting
- Coaching and mentoring
- Documentation and reporting
- Analytical thinking
Timeline
CSR2/Team Leader
Solera
06.2024 - Current
Account Coordinator
Customized Distrubition LLC
08.2022 - 06.2024
Mack Motorworks
04.2021 - 08.2022
All American Tire
10.2020 - 10.2021
Evs housekeeping
Compass Group
10.2020 - 04.2021
CSM
Auto Zone
07.2020 - 01.2022
Secretary
Mint Clean Service
08.2018 - 10.2019
Deli Department
Winn Dixie
05.2018 - 08.2018
Crew Member
Popeyes
12.2017 - 12.2018
Housekeeping Team Leader
Pats Housekeeping
08.2015 - 10.2018
High School Diploma -
Edward White High School
Similar Profiles
Keanna WilliamsKeanna Williams
Call Center Agent, Inbound Sales at SoleraCall Center Agent, Inbound Sales at Solera
Erik SchillingErik Schilling
Account Executive at SoleraAccount Executive at Solera
Iqra KhanIqra Khan
Senior Accountant at SoleraSenior Accountant at Solera