Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Adeli Sandoval

Atlanta

Summary

Organized with over seven years of Customer Service experience. Coherent communication, Problem Solver, and motivational speaker.

When in need, a Leader.

Overview

8
8
years of professional experience
1
1
Certification

Work History

IT in Returns Dept

Jaguar
09.2022 - 12.2022
  • Assisted in two warehouses. Rebooted Computers and changed components to keep them functional. Sent returns emails, Phone calls with HR, UPS, or FedEx.

Call Center Rep. Receiver, Inspector, seamstress

Tory Burch
10.2021 - 07.2022
  • When in need I trained dozens, had impeccable patience to help grow our team. When the call center couldn't resolve problems for Spanish speakers, I was the first one they'd call, requiring me to change hats and go above and beyond. Inspected upscale garments or accessories for empowered women, to suggest better products. and have happy customers.

Translator

Choice Personnel
02.2020 - 07.2021
  • During Covid I helped clients get informed on our procedures to safety and translated for Spanish speakers, also trained my co-workers. Abided by OSHA and DOH protocols and regulations.

Bilingual CSR

GRTA: State Road & Tollway Authority
03.2024 - 05.2024
  • Provided comprehensive product information, and gave instructions on Bus Routes and Train Routes.
  • Daily updated Express-Way Data Base, to help citizens in time-sensitive travel.
  • Delivered outstanding service by adapting communication styles according to each client''s cultural preferences and language requirements.
  • Educated customers about billing, payment processing and support policies and procedures.

Customer Relations

T-Mobile
03.2018 - 04.2019
  • Handled customer concerns and worked with HR to resolve problems.
  • Was also a Sales Associate when required.
  • Used POS system.

Hostess

Gabinos Mexican Grill
05.2016 - 12.2017
  • Created Space for guests and their parties, making bilingual guests feel comfortable and leaving satisfied. Over the phone receptionist when required. Wore many hats.

Education

Fundamentals in IT

Google Corsera
06.2022

AAS - Nursing

Southern Crescent Technical College
Griffin, GA
05.2022

Skills

  • Reliable, friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Resourceful
  • Trilingual

Certification

  • AAS Diploma
  • IT Certificate
  • Licensed Hair Tech

LANGUAGES

Spanish, English French

Timeline

Bilingual CSR

GRTA: State Road & Tollway Authority
03.2024 - 05.2024

IT in Returns Dept

Jaguar
09.2022 - 12.2022

Call Center Rep. Receiver, Inspector, seamstress

Tory Burch
10.2021 - 07.2022

Translator

Choice Personnel
02.2020 - 07.2021

Customer Relations

T-Mobile
03.2018 - 04.2019

Hostess

Gabinos Mexican Grill
05.2016 - 12.2017

Fundamentals in IT

Google Corsera

AAS - Nursing

Southern Crescent Technical College

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