Adeli Sandoval
Atlanta
Summary
Organized with over seven years of Customer Service experience. Coherent communication, Problem Solver, and motivational speaker.
When in need, a Leader.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT in Returns Dept
Jaguar
Atlanta, GA
09.2022 - 12.2022
- Assisted in two warehouses. Rebooted Computers and changed components to keep them functional. Sent returns emails, Phone calls with HR, UPS, or FedEx.
Call Center Rep. Receiver, Inspector, seamstress
Tory Burch
McDonough, GA
10.2021 - 07.2022
- When in need I trained dozens, had impeccable patience to help grow our team. When the call center couldn't resolve problems for Spanish speakers, I was the first one they'd call, requiring me to change hats and go above and beyond. Inspected upscale garments or accessories for empowered women, to suggest better products. and have happy customers.
Translator
Choice Personnel
Manhattan, NY
02.2020 - 07.2021
- During Covid I helped clients get informed on our procedures to safety and translated for Spanish speakers, also trained my co-workers. Abided by OSHA and DOH protocols and regulations.
Bilingual CSR
GRTA: State Road & Tollway Authority
Peachtree City, GA
03.2024 - 05.2024
- Provided comprehensive product information, and gave instructions on Bus Routes and Train Routes.
- Daily updated Express-Way Data Base, to help citizens in time-sensitive travel.
- Delivered outstanding service by adapting communication styles according to each client''s cultural preferences and language requirements.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Relations
T-Mobile
Atlanta, Ga
03.2018 - 04.2019
- Handled customer concerns and worked with HR to resolve problems.
- Was also a Sales Associate when required.
- Used POS system.
Hostess
Gabinos Mexican Grill
Stockbridge, GA
05.2016 - 12.2017
- Created Space for guests and their parties, making bilingual guests feel comfortable and leaving satisfied. Over the phone receptionist when required. Wore many hats.
Education
Fundamentals in IT
Google Corsera
06.2022
AAS - Nursing
Southern Crescent Technical College
Griffin, GA05.2022
Skills
- Reliable, friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Resourceful
- Trilingual
Certification
- AAS Diploma
- IT Certificate
- Licensed Hair Tech
LANGUAGES
Spanish, English French
Timeline
Bilingual CSR
GRTA: State Road & Tollway Authority
03.2024 - 05.2024
IT in Returns Dept
Jaguar
09.2022 - 12.2022
Call Center Rep. Receiver, Inspector, seamstress
Tory Burch
10.2021 - 07.2022
Translator
Choice Personnel
02.2020 - 07.2021
Customer Relations
T-Mobile
03.2018 - 04.2019
Hostess
Gabinos Mexican Grill
05.2016 - 12.2017
Fundamentals in IT
Google Corsera
AAS - Nursing
Southern Crescent Technical College