Adelia Akers
Winston-Salem,NC
Summary
Healthcare professional ready to contribute to patient service excellence. Proven experience in managing patient interactions and resolving issues effectively. Collaborative team player with focus on achieving results and adapting to changing needs. Skilled in communication and problem-solving, valued for reliability and flexibility.
Professional with significant experience in patient services, ready to enhance patient experience. Skilled in managing patient interactions, scheduling, and administrative tasks. Strong focus on teamwork and adaptability ensures consistent and reliable support. Known for excellent communication skills, empathy, and problem-solving abilities.
Overview
17
17
years of professional experience
Work History
Dietary Manager
Affinity Living Group
08.2008 - Current
- Developed and implemented nutrition programs tailored to resident needs.
- Oversaw compliance with dietary regulations and safety standards.
- Trained and mentored kitchen staff on food preparation techniques.
- Managed inventory control and procurement of food supplies.
- Purchased food supplies for department according to budget limitations.
Resident Care Coordinator
Affinity Living Group
08.2008 - Current
- Coordinated resident care plans, ensuring individualized support and compliance with healthcare regulations.
- Monitored and assessed residents' health status, adapting care strategies as needed for optimal outcomes.
- Collaborated with multidisciplinary teams to enhance quality of life for residents through effective communication and planning.
- Developed training programs for staff, focusing on best practices in resident engagement and care delivery.
- Coordinated the resident admission and discharge process, ensuring a smooth transition and minimizing stress for residents and families.
- Advocated for residents'' rights, promoting dignity and respect throughout interactions between staff members and residents.
- Collaborated with healthcare providers to develop individualized care plans, optimizing residents'' quality of life.
Administrative Assistant
Affinity Living Group
08.2008 - Current
- Coordinated office operations, ensuring seamless communication across departments.
- Managed scheduling and calendar appointments for senior management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Education
Brittain Academy
High Point, NCSkills
- Collaboration and teamwork
- Department management
- Staff monitoring
- Staff training and development
- Scheduling appointments
- Team building
- Employee onboarding
- Customer service
- Critical thinking
- Active listening
Timeline
Dietary Manager
Affinity Living Group
08.2008 - Current
Resident Care Coordinator
Affinity Living Group
08.2008 - Current
Administrative Assistant
Affinity Living Group
08.2008 - Current
Brittain Academy
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