ADELIA FRANCIS
Jersey City,NJ
Summary
Experienced healthcare professional skilled in care coordination within a memory care unit and homecare agency, team leadership, and medical office management. Demonstrated ability to liaise between healthcare agencies, manage home health aide schedules, and collaborate with clinical managers. Strong communication, organizational, and problem-solving skills focused on delivering high-quality care and ensuring patient satisfaction. Seeking to utilize and gain experience in a dynamic healthcare setting.
Overview
7
7
years of professional experience
Work History
Memory Care/ Facility Coordinator
Link Homecare
Staten Island, NY
04.2023 - Current
- Acted as a proactive liaison between the homecare agency office and an independent living facility, ensuring smooth coordination across departments.
- Supervised daily operations and staff within a memory care unit, optimizing performance.
- Managed scheduling for a large team of home health aides, ensuring efficient coverage across facility and community settings.
- Collaborated closely with clinical teams to enhance medication management and patient care.
- Conducted regular patient/family rounds and home health aide meetings to address concerns promptly and ensure satisfaction.
- Provided prompt and accurate responses to inquiries regarding health insurance, benefits, and authorization.
- Developed and implemented policies to elevate the quality of care provided.
- Documented and tracked member service requests for effective care coordination.
- Monitored inventory levels to ensure consistent supply availability.
Certified Lead Medical Assistant
Always Available Medical Center
Nanuet, NY
10.2021 - 05.2023
- Led training initiatives for new medical assistants, ensuring comprehensive understanding of patient care procedures.
- Provided skilled support to physicians during medical procedures.
- Efficiently triaged patients in a fast-paced environment, managing vital signs and administrative tasks.
- Maintained accurate inventory and vaccination records to ensure compliance.
- Streamlined billing processes through insurance verification and pre-certification.
- Actively contribute team meetings to improve workflow and patient outcomes.
- Managed lab requisitions using ICD and CPT coding.
- Advocated for clients by providing information on treatment options and clinical status.
Certified Medical Assistant
Surgicore of Jersey City
Jersey City, NJ
09.2021 - 12.2022
- Prepared and collected samples for COVID-19 testing and assisted with patient assessments.
- Contributed to a safe environment by screening employees and visitors.
- Supported administrative tasks to ensure smooth office operations.
- Transported patients within the facility and to vehicles, prioritizing comfort and safety.
- Maintained cleanliness and organization of equipment and supplies.
Certified Medical Assistant
Saint Barnabas Medical Center
Livingston, NJ
01.2021 - 10.2021
- Conducted preliminary physical tests and recorded patient history accurately.
- Collected and processed lab specimens, interpreting results.
- Recorded patient conditions and vital signs.
- Ensured unit was adequately stocked with medical supplies.
- Assisted in patient transport for tests and treatments.
Certified Medical Assistant
The Doctors' Office Urgent Care of West Caldwell
West Caldwell, NJ
09.2019 - 01.2021
- Collected and processed biological specimens for analysis.
- Performed phlebotomy and obtained vital signs and EKGs.
- Administered rapid/pcr tests for various conditions.
- Recorded and reported patient test results accurately.
Patient Care Technician
Bran Manor
Chester, NJ
06.2017 - 09.2019
- Assisted residents with dementia and Alzheimer's disease with daily hygiene.
- Facilitated activities of daily living and ambulation.
- Conducted routine checks on patient vitals.
- Supported non-ambulatory residents with range of motion exercises.
Education
Bachelor Science Nursing -
Chamberlain College Of Nursing
New Brunswick, NJ01-2026
Certified Clinical Medical Assistant -
Americation Career And Training School
Newark, NJHigh School Diploma -
Cicely Tyson School of Performing And Fine Arts
East Orange, NJSkills
- Case Management
- Conflict Resolution
- Medical Terminology
- Documentation and Reporting
- Scheduling expertise
- Continuous Learning and Professional Development
- Program Evaluation and Improvements
- Electronic Health Records (EHR) Management
- Inventory and supply management
- Healthcare insurance knowledge
Timeline
Memory Care/ Facility Coordinator
Link Homecare
04.2023 - Current
Certified Lead Medical Assistant
Always Available Medical Center
10.2021 - 05.2023
Certified Medical Assistant
Surgicore of Jersey City
09.2021 - 12.2022
Certified Medical Assistant
Saint Barnabas Medical Center
01.2021 - 10.2021
Certified Medical Assistant
The Doctors' Office Urgent Care of West Caldwell
09.2019 - 01.2021
Patient Care Technician
Bran Manor
06.2017 - 09.2019
Bachelor Science Nursing -
Chamberlain College Of Nursing
Certified Clinical Medical Assistant -
Americation Career And Training School
High School Diploma -
Cicely Tyson School of Performing And Fine Arts
Similar Profiles
Christina BerriosChristina Berrios
Caregiver at Link HomecareCaregiver at Link Homecare
Yemaya LouisaireYemaya Louisaire
Caregiver at Link HomecareCaregiver at Link Homecare
Denise MahoneyDenise Mahoney
Caregiver Attendant at Link HomecareCaregiver Attendant at Link Homecare