ADELINA BAJRAKTAREVIC
Brooklyn,NY
Summary
Dedicated and detail-oriented professional with strong leadership and administrative experience in medical and supervisory settings. Skilled in delivering exceptional customer service, building client relationships, and maintaining efficient operations. Recognized for great communication skills, professionalism, and the ability to create a welcoming and positive environment.
Overview
6
6
years of professional experience
Work History
Supervisor
ABM Janitorial Services
New York, NY
11.2025 - 02.2026
- Supervised and directed a team of 15 employees in daily operations.
- Communicated effectively with clients to address service requests and concerns, ensuring high levels of customer satisfaction.
- Scheduled shifts and assigned tasks to maximize productivity.
- Conducted quality inspections to ensure service standards were met.
- Managed inventory and performed monthly stock checks.
- Trained employees on company policies, safety regulations, and job responsibilities.
- Maintained accurate employee performance and attendance records.
- Fostered a positive team environment while ensuring compliance with company policies.
Surgical Coordinator
Brooklyn Eye Surgery Center
Brooklyn, NY
12.2019 - 10.2025
- Coordinated and scheduled surgeries while ensuring accurate documentation and insurance verification.
- Contacted patients to provide detailed instructions and confirm arrival times.
- Registered patients and verified identification and insurance information.
- Maintained accurate records and updated surgical schedules, including cancellations and add-ons.
- Communicated with medical staff to ensure all required documentation was completed prior to procedures.
- Assisted patients pre- and post-procedure, ensuring comfort and a smooth experience.
- Arranged transportation for eligible patients and ensured timely coordination.
- Demonstrated strong attention to detail and compliance with healthcare regulations.
Education
Bachelor of Arts - undefined
Brooklyn College
Associate Degree - undefined
Kingsborough Community College
High School Diploma - undefined
Midwood High School
Skills
- Excellent Communication Skills
- Strong Customer Service Experience
- Client Relationship Management
- Scheduling & Coordination
- Team Leadership & Supervision
- Conflict Resolution
- Attention to Detail
- Microsoft Word, Excel, PowerPoint, Outlook
Timeline
Supervisor
ABM Janitorial Services
11.2025 - 02.2026
Surgical Coordinator
Brooklyn Eye Surgery Center
12.2019 - 10.2025
Bachelor of Arts - undefined
Brooklyn College
Associate Degree - undefined
Kingsborough Community College
High School Diploma - undefined
Midwood High School