Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Adelina Berisha

Phoenix,AZ

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successfully handles tables of all sizes with accuracy and impeccable service skills, ensuring customer satisfaction and promoting long-term loyalty. Self-motivated and dependable with extensive experience in the restaurant industry, proficient in assisting guests with reservations, takeout orders, and general inquiries.

Overview

7
7
years of professional experience

Work History

Restaurant Waitress

The Arch Restaurant
Brewster, NY
09.2023 - 09.2024
  • Greeted customers, provided menus and answered questions about menu items.
  • Assisted guests with making food and beverage selections.
  • Took accurate food and drink orders, using a POS ordering software system.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
  • Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
  • Complied with all health department regulations regarding food handling, storage and sanitation standards.
  • Answered phone calls providing information about restaurant services, hours of operation, menu items .
  • Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.

Manager

Adelina's Pizzeria
Poughkeepsie, NY
10.2020 - 09.2023
  • Coached, mentored and trained team members in order to improve their job performance.
  • Developed strategies for increasing customer satisfaction and loyalty.
  • Hired, trained, supervised, and evaluated staff members.
  • Coordinated scheduling of employees to meet peak demand times.
  • Resolved customer complaints in a timely manner.
  • Implemented new recipes and menu items to increase sales revenue.
  • Maintained cleanliness of restaurant according to health code regulations.
  • Served customers by phone to take orders and answer product or service questions.
  • Responded to customer concerns efficiently, accurately and with detailed information.

Cashier

Joe Cristiano's Pizza
Poughkeepsie, NY
02.2018 - 03.2020
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Education

High School Diploma -

Arlington High School
Lagrangeville, NY

Associate of Arts -

Dutchess Community College
Poughkeepsie, NY

Skills

  • Table management
  • Production leadership
  • Allergy awareness
  • Cleaning and sanitizing
  • Credit card processing
  • Foodservice logistics
  • Food presentation
  • Food service delivery
  • POS processing
  • Dining room management
  • Customer experience management
  • Food hygiene

Languages

English
Native/ Bilingual
Albanian
Native/ Bilingual

Timeline

Restaurant Waitress

The Arch Restaurant
09.2023 - 09.2024

Manager

Adelina's Pizzeria
10.2020 - 09.2023

Cashier

Joe Cristiano's Pizza
02.2018 - 03.2020

High School Diploma -

Arlington High School

Associate of Arts -

Dutchess Community College

Similar Profiles

CREATE PROFILE
Adelina Berisha