Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Adelina Hernandez

San Antonio,TX

Summary

Dynamic professional with a proven track record at Williams and Chase Insulation, excelling in customer service and conflict resolution. Adept at enhancing customer loyalty through empathetic support and efficient problem-solving. Proficient in Microsoft Excel, ensuring accurate data management while fostering strong relationships with clients and team members alike.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Williams and Chase Insulation
01.2022 - 11.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

Cente Corporation
12.2020 - 12.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Data Entry Clerk

Moses Auto Group
08.2018 - 09.2020
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.

Operations Manager

Operational Technology
03.2007 - 11.2013
  • Supervised operations staff to ensure adherence to company policies and procedures.
  • Empowered employees to assume responsibility, enhancing accountability and performance outcomes.
  • Conducted regular performance reviews to identify improvement areas and create actionable plans.
  • Managed inventory and supply chain operations for timely and precise delivery of goods.
  • Led hiring, onboarding, and training processes to meet business needs.
  • Cultivated relationships with external vendors and suppliers to enhance operational efficiency.
  • Implemented strategies focused on maximizing customer satisfaction through improved service delivery.

Restaurant Team Member

Bil Miller Bbq
10.1998 - 12.2000
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Greeted guests pleasantly and answered menu questions.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.

Education

Medical

San Antonio College of Medical Assistants
San Antonio, TX
06-2007

High School Diploma -

Memorial High School
San Antonio, TX
06-2000

Skills

  • Customer service and support
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship management
  • Problem solving
  • Call center operations
  • Computer proficiency
  • Conflict resolution
  • Microsoft Excel expertise
  • Payment processing
  • Customer service

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Certification

  • CPR Certification 2022

Languages

Spanish
Professional Working
English
Full Professional

Timeline

Customer Service Representative

Williams and Chase Insulation
01.2022 - 11.2024

Customer Service Representative

Cente Corporation
12.2020 - 12.2021

Data Entry Clerk

Moses Auto Group
08.2018 - 09.2020

Operations Manager

Operational Technology
03.2007 - 11.2013

Restaurant Team Member

Bil Miller Bbq
10.1998 - 12.2000

Medical

San Antonio College of Medical Assistants

High School Diploma -

Memorial High School

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Adelina Hernandez