Adelina Rucker
Pearland,TX
Summary
Mission-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Account Manager
Ellevation Education
02.2023 - Current
- Increase client satisfaction by building strong relationships and addressing their needs promptly.
- Maintain a high client retention rate by providing exceptional customer service and anticipating client needs.
- Manage a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conduct regular account reviews to identify areas for improvement and ensure continued success.
- Meet with existing customers to review current services and expand sales opportunities.
- Attend conferences and networking events within the industry, expanding professional connections and generating leads.
Account Executive
Raptor Technologies
03.2021 - Current
- Account Executive for mid-sized district accounts in K-12 school security technology market
- Prospect and secure new business through cold calls, email campaigns, web demos and relationship building
- Upsell/Cross-sell to current customers and provide cost-effective solutions to meet targeted account needs
Senior Account Manager
Accelerate Learning, Inc
08.2017 - 03.2021
- Closed sales and met quarterly/annual quotas with total lifetime invoiced sales of $2.4 million from August of 2017 to March of 2021
- Sourced new sales opportunities with schools/districts through inbound lead follow-up, school visits, conferences, and daily outbound cold calls and emails
- Maintain current customer relationships by renewing current subscriptions, up-selling and researching analytics to improve customer usage and meet customer needs
- Worked with multiple Regional Service Centers in Texas to support districts with conference workshops and product training
Educational Technology Specialist
Pearland ISD
01.2012 - 01.2017
- Worked with a dynamic, collaborative, and cohesive team to integrate technology across the district's K-4 classrooms
- Provided professional development and instructional coaching
- Promoted a service-driven environment for our faculty, staff, and students
Bilingual Teacher
Pearland ISD
01.2003 - 01.2012
- Teaching and integrating technology into curriculum, instruction, and assessment with first-grade second language learners
- Represented grade level teachers as a member of the following district committees: Social Studies, Science, Math, and Technology
- Completed local, state, and federal reports as required
Education
Master of Education - Educational Technology Leadership
LAMAR UNIVERSITY
Beaumont, TX01.2011
Bachelor of Science - Interdisciplinary Studies
UNIVERSITY OF HOUSTON-CLEAR LAKE
Houston, TX01.2002
Undergraduate Studies -
LEE COLLEGE
Baytown, TX01.2001
Skills
- CRM Systems
- Curriculum selection
- Client relationship building and management
- Brand promotion
- Consultative sales techniques
- Sales Tools
Certification
- Texas Certified Teacher Grades 1-8
- Certified ESL/Bilingual Teacher
Timeline
Account Manager
Ellevation Education
02.2023 - Current
Account Executive
Raptor Technologies
03.2021 - Current
Senior Account Manager
Accelerate Learning, Inc
08.2017 - 03.2021
Educational Technology Specialist
Pearland ISD
01.2012 - 01.2017
Bilingual Teacher
Pearland ISD
01.2003 - 01.2012
Bachelor of Science - Interdisciplinary Studies
UNIVERSITY OF HOUSTON-CLEAR LAKE
Undergraduate Studies -
LEE COLLEGE
Master of Education - Educational Technology Leadership
LAMAR UNIVERSITY
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