Managed a caseload of 8 Friendly Visiting Matches, providing support and guidance to both older adults and volunteers
Conducted weekly in-home visits to an older adult with Alzheimer's Disease, establishing a Friendly Visiting relationship as well as monitoring well-being and addressing any concerns
Participated in weekly Friendly Visiting matching meetings, contributing to the development and improvement of the program
Responded to inquiries and provided assistance for older adults on the Information and Referral Hotline
Conducted occasional home assessments for older adults, assessing their needs and coordinating appropriate services
Conduct interviews with prospective volunteers for the Friendly Visiting program
Care Associate
Boram Postnatal Retreat
08.2023 - 03.2024
Developed trusting relationships with postpartum families through active listening, patience, and understanding of their emotional states.
Offered guidance on infant care topics including breastfeeding, bottle feeding, swaddling, and reading baby cues.
Maintained client records with accuracy and confidentiality.
Provided newborn care in an on-site nursery.
Grad Student Intern
Columbia Sexual Violence Response
11.2022 - 05.2023
Answered incoming calls professionally, providing information or transferring calls as necessary; used rape crisis counseling skills as needed.
Entered confidential client information into an online database system.
Managed calendars and arranged appointments.
Helpline Advocate
Columbia Sexual Violence Response
08.2021 - 11.2022
Provided confidential and compassionate helpline support to survivors of sexual, intimate partner, and gender-based violence, stalking and cyber-stalking, and sexual and street harassment.
Offered crisis counseling in the immediate aftermath of violence, abuse, or traumatic experiences.
Provided information and resources to support survivors as they navigated reporting and legal processes.