Adeline Brown
Indianapolis,IN
Summary
Health Services Management graduate with a passion for human resources and improving patient satisfaction. Seeking career opportunities outside of the dental field.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dental Assistant/Front Desk Associate
24/7 Dental - Indy South
Indianapolis, IN
08.2023 - Current
- Company Overview: An emergency and general dental practice that serves Southport and Greenwood
- Maintained HIPAA requirements and organized dental records
- Demonstrated capacity to deal with stress in a composed and logical manner
- Recorded precise insights during appointments with patients as both front desk associate and assistant.
- Effectively communicated treatment plans to foster patient satisfaction and compliance
- Facilitated effective communication with patients using text messaging and phone calls to discuss treatment plans, scheduling, and insurance
- Worked efficiently at a rapid pace during extended shifts
- Daily communication with team comprising of over 8 individuals
- Assisted patients from the beginning to the end of their appointments
- Validated insurance information across more than 25 dental insurance websites
Babysitter/Nanny
Sitting Made Simple - SMS Indy
Indianapolis, IN
09.2020 - 07.2023
- Company Overview: A babysitting and nanny service reaching all of Indianapolis
- Demonstrated calm and patient demeanor while interacting with children
- Proven capability in handling stressful situations proficiently and rationally
- Provided attentive care to children requiring special attention due to allergies, illness, and behavioral difficulties
- Ensured punctuality when transporting children to practices, appointments, and school.
- Successfully maintained a high level of productivity in a fast paced day care setting with multiple children
- Provided tutoring to children when needed
Education
Bachelor of Science - Health Services Administration
Fairbanks School of Public Health - IUPUI
Indianapolis, IN05-2024
Dental Assistant -
Dental Assistant School
Indianapolis, IN07.2022
Skills
- Basic understanding of Microsoft Office
- Proficient in managing multiple tasks
- Excellent written and verbal communication
- Trustworthy team member
- Outstanding telephone etiquette
- Organized
- Motivated to learn
- Patient services
- Patient education
- Procedure support
- Equipment sterilization
- Dental radiography
- Electronic charting
Websites
Certification
- American Heart Association CPR Certified
- DANB Radiation Health Safety Exam
References
References available upon request.
Timeline
Dental Assistant/Front Desk Associate
24/7 Dental - Indy South
08.2023 - Current
Babysitter/Nanny
Sitting Made Simple - SMS Indy
09.2020 - 07.2023
- American Heart Association CPR Certified
- DANB Radiation Health Safety Exam
Bachelor of Science - Health Services Administration
Fairbanks School of Public Health - IUPUI
Dental Assistant -
Dental Assistant School
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