Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Adeline Monroe

Appleton

Summary

Experienced professional with a solid background in foodservice. Offers an excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.

Overview

4
4
years of professional experience

Work History

Server/Bartender

Hollanders
Little Chute
07.2024 - Current
  • Provided excellent customer service in a fast-paced dining environment.
  • Maintained cleanliness and organization of dining area and service stations.
  • Assisted in training new servers on menu knowledge and service standards.
  • Addressed customer inquiries and resolved issues promptly.
  • Participated in team meetings to discuss service improvements and menu updates.
  • Performed opening and closing duties such as setting up the dining area and restocking supplies.
  • Provided exceptional service to a high volume of daily customers.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.

Head Hostess/Server Trainer

Good Company Senior Care
Appleton
02.2021 - 07.2024
  • Trained and supervised hosting staff in customer service best practices.
  • Scheduled appointments and managed client reservations efficiently.
  • Communicated effectively with staff to address client needs promptly.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
  • Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
  • Answered customers' questions about hours, seating, current wait time, and other information.
  • Answered thetelephone to provide dining information and take reservations.
  • Resolved conflicts between customers in an efficient and professional manner.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Performed administrative tasks such as taking phone calls, managing emails, and scheduling shifts.

Education

Cosmetology License - Cosmetology

Fox Valley Technical College
Appleton, WI
12-2025

High School Diploma -

Kimberly High School
Kimberly
05-2023

Skills

  • Providing Excellent Customer service
  • Managing Customer Feedback
  • Operation of POS System
  • Employing Upselling techniques
  • Delivery of in-depth client consultations
  • Presentation of Customer Education

References

References available upon request.

Timeline

Server/Bartender

Hollanders
07.2024 - Current

Head Hostess/Server Trainer

Good Company Senior Care
02.2021 - 07.2024

Cosmetology License - Cosmetology

Fox Valley Technical College

High School Diploma -

Kimberly High School

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