Adeline Ndifong
DC Baltimore Area,Washiton DC
Summary
A Business Analyst with over 4years of experience in Information Technology, eliciting requirements, meeting clients’ objectives. Proficient in business process and software development life cycle (SDLC) including planning, analysis, design, development, testing implementation and maintenance of software applications. Defines concise documentation including product requirements and user stories, acceptance criteria, documentation. Leads large business systems projects and/or tasks in both waterfall and Agile software development environment and expertise in executing projects deliveries that meet the highest client satisfaction. Experience in collecting and analyzing data, proficiency in defining, constructing protocols with excellent writing, verbal communication, and strong analytical skills. Seasoned Business Analyst offering 4+ years of working with Penfed Bank with great achievable industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Dynamic Business Analyst committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime.
Overview
6
6
years of professional experience
Work History
Business System Analyst
PenFed Bank
09.2018 - Current
- Works closely with stakeholder (clients) in gathering and documenting requirements
- Serves as leading contributor in design, development, and support for numerous project modules
- Experience documenting communications, minutes, agendas, and presentations for stakeholder groups
- Leads and manages requirements and analysis activities
- Facilitates work sessions, ensuring process stays on track
- Articulates requirements, makes recommendations for process and business flows, develops consensus on requirements, and documents requirements via approved process and templates
- Serves as primary contact with Subject Matter Experts and champion of their needs across software development life cycle
- Prepares release documentations by coordinating with team to capture full scope of quarterly or monthly releases
- Facilitates and manages meeting sessions with business owners, business system owners, development team, testing team, and process control team
- Experience documenting communications, minutes, agendas, and presentations for stakeholder groups
- Involves Performance testing, Regression testing, System testing, and User Acceptance Testing (UAT) with Testers to meet business requirements
- Experience working in a fast-paced environment
- Facilitates defect (bug) review meetings involving all stakeholders to review defects, identify the severity and set priorities as per client requirements, ensuring accuracy and conform to deadlines
- Other duties as assigned by Project Manager
- Performed gap analysis to identify areas of improvement
- Improved business direction by prioritizing customers and implementing changes based on collected feedback
- Conducted interviews with key business users to collect information on business processes and user requirements
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
- Executed analysis of risks and identified risk mitigation strategies
- Assessed business requirements to forecast annual budgetary operational costs
- Analyzed data to identify root causes of problems and recommend corrective actions
- Created dashboards to monitor and track key performance indicators
- Identified patterns and trends in large data sets and provided actionable insights
- Interacted with internal customers to understand business needs and translate into requirements and project scope
- Collaborated with stakeholders to define project objectives and criteria
- Drafted reports on company financial metrics to assess successes and account for deficiencies
- Collaborated with stakeholders to identify business needs and data sources
- Generated ad-hoc reports to evaluate specific business requirements
- Provided technical support for troubleshooting analytics and reporting issues
- Implemented business intelligence solutions to increase operational efficiency
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Customer Service Associate
Walmart -DC
09.2017 - Current
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with strong sense of personal responsibility.
- Skilled at working independently and collaboratively in team environment.
- Worked well in team setting, providing support and guidance.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Increased revenue by cross-selling and upselling products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Solved problems with products and services by providing customers with technical support.
Education
Certified Scrum Master. -
Bachelors - economics in
Buea university
2013
Skills
- TECHNICAL SKILLS and Abilities
- Requirements Elicitation
- Confluence/Jira/Google Docs/MS Teams/Excel
- Waterfall/Agile Methodologies /Kanban/Scrum/Extreme Programming
- Problem solving and good communication skills, demonstrated leadership skills, agile, Time management, Attention to details
- JAD meetings
- Azure DevOps
- Business Process/ Use Cases / Mockup/ Flow Charts documentation
- Business context diagram/Wire Framing, Visio
- Business Analysis, Risk Assessment
- Microsoft Office Suite/PowerPoint/manual testing
- Backlog grooming
- UAT (manual)User Acceptance Testing
- Soft skills
Accomplishments
- Research and Analysis - Evaluated PeopleSoft accounts receivable detail level mapping to general ledger.
- Process Improvement - Achieved revenue objective by implementing cost-cutting measures.
- Coordinated cross-functional teams and provided business analysis for [Number] projects totaling $[Number] million.
- Developed an organizational change management strategy for [Number] employees as a Lead Analyst.
Timeline
Business System Analyst
PenFed Bank
09.2018 - Current
Customer Service Associate
Walmart -DC
09.2017 - Current
Certified Scrum Master. -
Bachelors - economics in
Buea university
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