Adeline Nielson
Wichita,KS
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Inventory and Materials Analyst
Johnson Controls Inc.
01.2024 - Current
- Gathered and interpreted data, supporting decision-making processes across departments.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Maintained database systems to track and analyze operational data.
- Developed actionable insights for strategic planning through comprehensive data analysis.
Master Scheduler
Johnson Controls Inc
07.2022 - Current
- Supported plant lean, safety, quality and continuous improvement efforts.
- Maintained accurate project timelines, identifying potential risks and implementing mitigation strategies when necessary.
- Conducted regular schedule reviews with key stakeholders to address concerns, provide updates, and gather feedback for continuous improvement.
- Analyzed materials and production trends to identify opportunities for cost improvement, lead times and optimal inventory.
- Established clear lines of communication between all relevant parties involved in the project life cycle.
Customer Service Team Lead
Kansas Turnpike Authority
09.2020 - 07.2022
- Supported 30-40 representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
- Streamlined processes for faster issue resolution, resulting in increased customer loyalty.
Customer Service Supervisor
The Golf Warehouse Inc.
09.2017 - 09.2020
- Facilitated knowledge-sharing sessions for team members to enhance skills.
- Prepared feedback summaries to share insights with management.
- Conducted performance reviews to promote professional growth within team.
- Analyzed service processes by identifying areas for improvement.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached 40-50 team members to deliver hospitable, professional service while adhering to set service models.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
Education
High School Diploma -
Wichita South High School
Wichita, KS05-2013
Skills
- Microsoft office
- Critical Analysis Skills
- Proficient in MS Excel
- Efficient Task Prioritization
- Attention to detail
- Reporting Proficiency
- Report Development
Timeline
Inventory and Materials Analyst
Johnson Controls Inc.
01.2024 - Current
Master Scheduler
Johnson Controls Inc
07.2022 - Current
Customer Service Team Lead
Kansas Turnpike Authority
09.2020 - 07.2022
Customer Service Supervisor
The Golf Warehouse Inc.
09.2017 - 09.2020
High School Diploma -
Wichita South High School
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