Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adeline Tosar

Kendall,FL

Summary

Offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.

Overview

7
7
years of professional experience

Work History

License and Documentation Administrator

Norwegian Cruise Line
07.2023 - Current

Position maintains accurate and up to date record keeping of required documents for Deck and Engine Officers and shipboard crew. Utilize Flag State databases and Norwegian Cruise Line Holdings crew scheduling systems to ensure timely document processing. Ensure valid licenses, certificates and seaman books in order to keep our vessels in compliance with international, flag state and port requirements.

Maintain accurate log of all incoming / outgoing documents, licenses, seaman books.

Review licenses and certificates for STCW compliance for existing and newly hired Deck & Engine officers/crew.

Enter Flag State endorsement and seaman book applications in appropriate Flag State databases (Bahamas Maritime Authority and Marshall Islands).

Liaise with shipboard personnel to obtain necessary National and Flag State applications and certificates.

Scan and upload flag documents in appropriate database (MAPS, MXP)

Distribute certificates/seaman books to all vessels via courier to guarantee delivery and minimize lost documents.

Transportation

The Walt Disney World
06.2022 - 05.2023

Greet and welcome Guests Memorize prepared guest information and share with microphone Participate in conversations with Guests, groups of multiple sizes and Cast Members to share information Comfortable with heights and experiencing the Skyliner as a passenger while traveling from station to station Take ownership during emergencies situations Comfortable working independently with limited direct leadership Load and unload Guests from slow moving vehicle Operate a company vehicle Operate Computerized ride system Operate a Smart Phone or radio Prolonged standing and walking to different areas of the parks & resorts

Onboarding Administrator

Norwegian Cruise Line-Shipboard Human Resource's Operations
11.2020 - 01.2022

Responsible to assist and guide all shipboard candidates through the initial documentation process required to work onboard Norwegian Cruise Line Holdings vessels

The Onboarding Administrator ensures compliance with company policies and protocol in regard to documentation requirements, and support and maintain adequate manning levels

Responsible for gathering, reviewing and filing of all candidate documentation as well as data entry of candidate's information in Success Factors (applicant tracking system).

Physician Practice Patient Representative 1

Miami Orthopedics and Sports Medicine
01.2019 - 11.2020

Answering multi-phone line, Patient registration, Insurance verifications, Assist with scheduling Baptist VIP'S such as Baptist Founders.

Sales Representative

Norwegian Cruise Line - Outbound Sales
07.2016 - 12.2018

Maintained productive relationships with existing customers through exceptional follow-up after sales

Updated database with customer and sales information

Informed management of special sales and service issues

Completed documentation for product and service sales.

Education

High School Diploma -

Robert Morgan Technical School
01.2011

Skills

    Multi-line phone proficiency, Customer Service, Computer-savvy, Microsoft Office, Excel Outlook, Success Factor, Sales Force

Timeline

License and Documentation Administrator

Norwegian Cruise Line
07.2023 - Current

Transportation

The Walt Disney World
06.2022 - 05.2023

Onboarding Administrator

Norwegian Cruise Line-Shipboard Human Resource's Operations
11.2020 - 01.2022

Physician Practice Patient Representative 1

Miami Orthopedics and Sports Medicine
01.2019 - 11.2020

Sales Representative

Norwegian Cruise Line - Outbound Sales
07.2016 - 12.2018

High School Diploma -

Robert Morgan Technical School
Adeline Tosar