Adeline Zaic
Maple Grove
Overview
7
7
years of professional experience
Work History
Youth Outreach Worker
Tubman
Maplewood
08.2025 - Current
- Directed activities to foster social and emotional development for at-risk youth.
- Facilitated group sessions fostering positive self-esteem, conflict resolution, decision making, and goal-setting skills among at-risk youth.
- Provided support and advocacy for youth in crisis situations.
- Strengthened community outreach by collaborating with local applicants to assess enlistment eligibility and guide candidates on program options.
- Assisted with the development of individualized service plans for at-risk youth.
- Monitored program participation and feedback to enhance outreach strategies and better meet youth needs.
- Maintained accurate records of interactions with youth and service referrals.
Server
Lookout Bar and Grill
Maple Grove
03.2023 - Current
- Provided exceptional service to high volume of daily customers.
- Provided excellent customer service in a fast-paced restaurant environment.
- Resolved customer complaints with professionalism and empathy, enhancing guest satisfaction.
- Greeted customers, answered questions, and recommended specials to boost sales.
- Collaborated with team members to enhance overall guest experience.
- Collaborated with restaurant staff to streamline operations and improve service delivery.
- Supported training of new servers in restaurant operations.
Nanny
Svihel Family
Maple Grove
04.2022 - Current
- Planned age-appropriate educational and recreational activities fostering development.
- Communicated with parents about schedules and children's progress, fostering trust and collaboration.
- Developed routines promoting good behavior and social skills among children.
- Provided emotional support, strengthening positive peer relationships and social skills.
- Coordinated playdates and outings to enhance children's social interactions and development.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
Food Handler/Cashier/Customer Service
Punch Pizza
Maple Grove
08.2019 - Current
- Took orders by listening to customers and recording menu selections, substitutions, and add-ons.
- Took food orders and explained the options to patients and their families.
- Kept the food preparation zones clean, sanitized, and well-organized to increase store efficiency.
- Performed shift change tasks to keep the store organized and efficient each day.
- Collaborated with management to identify training needs and gaps in skills.
- Mentored new trainers, providing guidance on best practices and methodologies.
Education
Bachelor of Arts - Psychology
Metropolitan State University
Saint Paul, MN12-2025
High School -
Osseo Senior High School
Osseo, MN01-2022
Skills
- Student assessment
- Social-emotional learning
- Special needs students
- Educational activities
- Group learning mechanics
- Activity planning
- Conflict resolution
- Effective communication
- Emotional learning
- Team worker
- Special needs support
- Empathy
- Empathy and patience
- Cultural sensitivity
- Growth mindset
Timeline
Youth Outreach Worker
Tubman
08.2025 - Current
Server
Lookout Bar and Grill
03.2023 - Current
Nanny
Svihel Family
04.2022 - Current
Food Handler/Cashier/Customer Service
Punch Pizza
08.2019 - Current
Bachelor of Arts - Psychology
Metropolitan State University
High School -
Osseo Senior High School