Adelise Perez
Brandon,FL
Summary
Energetic individual with stellar customer service skills and the ability to learn new things quickly. Exceptional multi-tasker with the ability to handle stressful situations efficiently and most importantly, with a level head. Committed to building a strong customer base by always providing a positive experience. Bilingual with exceptional communication skills, I thrive in high-pressure environments, ensuring seamless operations and enhancing team performance. Adept in Microsoft Office, I consistently deliver outstanding results and foster positive customer interactions.
Overview
15
15
years of professional experience
Work History
Logistics Coordinator
North American General Agents
Tamp, FL
02.2022 - 08.2025
- Negotiated contracts with freight forwarders to secure competitive shipping rates.
- Developed and maintained relationships with vendors and third-party logistics providers.
- Facilitated communication between sales, warehouse, and transportation teams.
- Implemented cost-saving measures in transportation routes and logistics strategies.
- Prepared and verified shipping instructions for each container on vessel sailings.
- Contacted customers to confirm all details necessary for containers to sail.
- Generated and amended Bills of Lading in preparation to submit manifests to shipping lines and port authorities.
Bartender
Raccoon's Bar And Grill
Valrico, FL
09.2018 - 10.2021
- Engaged guests with friendly conversation to build bar loyalty and encourage repeat business.
- Balanced efficiency with exceptional service to manage guests in high-volume environment.
- Set up and maintained appropriate stock levels for bar.
- Refused service to customers in impaired condition to optimize safety. Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Greeted guests to provide warm welcome and promote good customer service
Server
Chili's Bar And Grill - Brinker International
Brandon, FL
08.2013 - 09.2018
- Trained new servers in company policies, guest service standards, and best practices.
- Coordinated table assignments and arranged tables for groups.
- Earned a spot as a lead server by achieving sales quotas and promoting high-profit items and daily specials with a smile.
- Made every guest feel special and provided a quality dining experience.
- Processed cash, credit card, and gift card transactions securely using POS software.
- Provided exceptional customer service by addressing and resolving guest concerns or complaints.
Server
Joel's Pizza Palace
Brandon, FL
02.2011 - 08.2013
- Delivered food and beverages promptly to customers.
- Trained new servers in restaurant policies and satisfying customers.
- Promoted the restaurant and helped to bring in more business.
- Reconciled cash tills from dining sales as part of closing duties.
- Processed cash and credit card transactions
Education
High School Diploma -
Riverview High School
Riverview, FLSkills
- Excellent verbal and written communication
- Professional phone and in-person etiquette
- Conflict resolution and complaint handling
- Bilingual
- Able to create welcoming, positive first impressions
- Quick thinking under high pressure situations
- Highly energetic and able to provide a positive attitude for guests and my team
- Knowledgeable with Microsoft Office and other programs
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Logistics Coordinator
North American General Agents
02.2022 - 08.2025
Bartender
Raccoon's Bar And Grill
09.2018 - 10.2021
Server
Chili's Bar And Grill - Brinker International
08.2013 - 09.2018
Server
Joel's Pizza Palace
02.2011 - 08.2013
High School Diploma -
Riverview High School