Adelita Carrillo
Tucson,USA
Summary
Professional dental care provider with strong background in clinical support and patient care. Known for excellent communication, patient management, and technical assistance during procedures. Dependable team player with focus on achieving positive outcomes and adapting to changing environments. Skilled in sterilization techniques, radiography, and maintaining infection control standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TUCSON ELECTRIC POWER
Tucson, AZ
02.2019 - 07.2025
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Demonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer's inquiry concisely
Customer service representative
Staff Matters inc
Tucson, AZ
11.2017 - 02.2019
- Responsible for providing assisting to inbound customer questions, problems, and requests regarding account balances, service additions, billings/payments, or other general or account-related services
Education
Certificate - Dental Assistant
Pima Medical Instatute
Tucson, AZ02-2026
High School Diploma -
Pueblo magnet high school
Tucson, AZ01.2009
Skills
- sterilizing and disinfecting dental instruments
- maintain and set up patient rooms
- four-handed chair side
- preparing trays for proper procedures
- processing x-ray films and mounting
- charting for new patient records/ perio charting
- organizing and filling patient records
- eagle soft/Dentrix Program- entry level
- organizing and filling patient records
- Alginate impressions
- coronal polish
- Customer Service
- Bilingual
- Customer Care
- Appointment scheduling
- Professionalism and etiquette
- Team collaboration
- Cross-training capabilities
- Infection control proficiency
- Oral hygiene education
- Office administration duties
Certification
CPR
RHS
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
TUCSON ELECTRIC POWER
02.2019 - 07.2025
Customer service representative
Staff Matters inc
11.2017 - 02.2019
Certificate - Dental Assistant
Pima Medical Instatute
High School Diploma -
Pueblo magnet high school