Adelita Flowers
Brooklyn,NY
Summary
Multitalented Executive Assistant with over 16 years of top-tier organizational support. Skilled at close work with senior executive team. Robust history offering office management, support staff management, training, supervision and event planning. Excellent research, project support and organizational abilities. Strong organizational and time management skills, with the ability to multitask and prioritize effectively. Proficiency in Microsoft Office suite, self-starter, and work independently. Ability to handle confidential information with discretion and maintain professionalism under pressure.
Overview
17
17
years of professional experience
Work History
Accounts Manager/ Executive Assistant to CEO
9 Kings Limited
New York, NY
01.2023 - Current
- Delivered optimal administrative, customer service and case management support.
- Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
- Filtered, pinned, and summarized important emails to help CEO prioritize and expedite daily operations.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Greeted visitors upon their arrival; directed them to the appropriate destination or person; provided general information about the organization when necessary.
- Attend client meetings, took detailed notes, and disseminated information afterward. Reviewing products with clients and CEO.
- Ordered catering delivery to offer food and beverages to meeting and conference attendees.
- Answered incoming telephone calls from internal and external customers promptly and professionally; took messages, and responded to inquiries in a timely manner.
- Created PowerPoint presentations used for diverse business needs.
- Managed daily invoices and ensured payments are processed to respective vendors.
- Prepared logistic shipment documents. Managed incoming and outgoing shipment records.
- Assist in any way possible to ensure the CEO has a productive day, including personal assistant.
Executive Administrative Assistant to President
Mrinalini Inc (Fashion Embroidery company)
New York, NY
01.2013 - 12.2022
- Greeted visitors, clients and guests in a professional manner.
- Attend meeting with client to review capsule collection for upcoming season runway, luxury brands
- Handled confidential information with discretion and integrity.
- Scheduled meetings, appointments, and travel arrangements for the president.
- Travel to India as a quality control/merchandiser (3-4 months) yearly to ensure luxury brands' clients' samples/production quality is satisfactory.
- Organized and maintained filing systems for documents and records.
- Maintained an inventory of office supplies ensuring stock levels were adequate at all times.
- Prepared expense reports by gathering receipts and verifying information against company policy guidelines.
- Scanned documents using high-speed scanners for digital archiving purposes.
- Handled confidential information with discretion and integrity.
- Assisted in the preparation of reports, presentations and correspondence.
- Handled incoming calls
- Reviewed and approved vendor invoices.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Take the initiative to do what needs to be done, including providing personal assistant to the president. Arrange childcare, dinner reservation, parties, catering, errands, etc.
Recruiting Analyst
TracFone & Net10 Wireless
Florida, FL
03.2009 - 12.2013
- Conducted market research to identify potential candidates for open positions.
- Analyzed job descriptions and identified necessary qualifications for desired roles.
- Organized job fairs and other recruitment events to generate interest among prospective employees.
- Developed and implemented recruitment strategies to attract qualified candidates.
- Reviewed resumes and conducted in-person interviews with potential hires.
- Scheduled in-person interviews with hiring managers, providing feedback on each candidate's performance during the interview process.
- Explained job duties, compensation and benefits to potential candidates.
- Assisted with the onboarding process for new hires.
- Maintained detailed records of all candidates throughout the hiring process.
- Provided hiring status updates to HR and managers for comprehensive oversight.
Personnel Officer
TracFone & Net10 Wireless Inc
Florida, FL
09.2008 - 02.2009
- Conducted employee onboarding and exit interviews to document performance reviews.
- Ensured that all personnel documents were properly completed and filed according to legal requirements.
- Provided guidance and support to supervisors regarding the interpretation of employment laws.
- Coordinated benefits programs such as health insurance, retirement plans, vacation time.
- Maintained up-to-date knowledge of government regulations regarding employment practices.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Managed incoming and outgoing calls.
- Issue employees' pay slip.
- Prepare and file sick leave for employees.
Quality Control Analyst
Tracfone & Net10 Wireless Inc
Florida, FL
03.2008 - 08.2008
- Analyzed customer service data to identify areas of improvement in customer experience.
- Conducted regular quality assurance audits on customer service interactions and processes.
- Developed strategies and procedures to improve customer satisfaction levels.
- Monitored call center metrics including average call duration, hold times, abandonment rates.
- Provided training sessions for new team members on best practices in customer service delivery.
- Managed escalated calls between customers and agents by providing assistance or offering solutions.
- Compiled monthly reports summarizing key performance indicators such as total calls answered, resolution rate.
- Maintained a high level of professionalism when dealing with difficult customers or situations.
- Participated actively in brainstorming sessions aimed at improving overall quality of services provided.
- Provided feedback to customer service teams on customer complaints and inquiries.
Certified Customer Service Representative
TRACFONE & NET10 WIRELESS INC
Florida, FL
07.2007 - 03.2008
- Customer Service Representative
- Provide customer support, troubleshoot issues, and refill airtime minutes.
- Answered customers' inquiries, identified their needs and provided solutions to resolve issues.
- Maintained up-to-date knowledge of company products, services and policies.
- Processed orders accurately and promptly.
- Utilized computer systems to track customer interactions for reporting purposes.
- Resolved customer complaints efficiently and professionally.
- Handled difficult situations with tactful diplomacy while maintaining a positive attitude towards customers.
- Participated in team meetings, training sessions and workshops related to improving customer service processes.
- Demonstrated strong problem solving skills when resolving complex technical problems reported by customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Provided top quality control and eliminated downtime to maximize revenue.
Education
BBA - Business Administration
Ashworth College
Norcross, GA06-2025
Associate of Science - Business Administration
Ashworth College
Norcross, GA09-2020
Certification - QuickBooks, Microsoft office
NA
06-2018
Skills
- Administrative support
- Excellent communication skills
- Excellent planner and coordinator
- Customer service-oriented
- Works well under pressure
- Pleasant demeanor
- Document & Correspondence preparation
- Handing Proprietary information
- Travel administration
- Project Oversight
- Strong Problem Solver
- Information confidentiality
- Calendar Management
- Interpersonal Communication
- Self-starter
- Professional and mature
- Meticulous attention to detail
- Phone Etiquette
References
Available on request.
References
References available upon request.
Timeline
Accounts Manager/ Executive Assistant to CEO
9 Kings Limited
01.2023 - Current
Executive Administrative Assistant to President
Mrinalini Inc (Fashion Embroidery company)
01.2013 - 12.2022
Recruiting Analyst
TracFone & Net10 Wireless
03.2009 - 12.2013
Personnel Officer
TracFone & Net10 Wireless Inc
09.2008 - 02.2009
Quality Control Analyst
Tracfone & Net10 Wireless Inc
03.2008 - 08.2008
Certified Customer Service Representative
TRACFONE & NET10 WIRELESS INC
07.2007 - 03.2008
BBA - Business Administration
Ashworth College
Associate of Science - Business Administration
Ashworth College
Certification - QuickBooks, Microsoft office
NA
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