Adelita Messick
Wylie,TX
Summary
Accomplished leader with a proven track record at Wal-Mart Supercenter, adept in inventory control and team leadership. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant improvements in sales figures. Skilled in customer service and problem-solving, fostering a culture of excellence and collaboration across teams.
Overview
31
31
years of professional experience
Work History
Store Manager
Wal-Mart Supercenter
12.2021 - Current
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assisted in recruiting, hiring and training of team members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Store Lead Manager
Wal-Mart Supercenter 1800
02.2019 - 12.2021
- Managed staffing levels to ensure optimal coverage during peak periods without sacrificing efficiency or quality of service.
- Maintained high visual merchandising standards, creating an attractive shopping experience for customers.
- Managed loss prevention efforts by implementing theft deterrent measures and conducting regular audits of security procedures.
- Collaborated with other store managers to share best practices, streamline processes, and optimize resources across locations.
Store Lead Manager
Wal-Mart Supercenter 1055
03.2017 - 02.2019
- Managed staffing levels to ensure optimal coverage during peak periods without sacrificing efficiency or quality of service.
- Maintained high visual merchandising standards, creating an attractive shopping experience for customers.
- Collaborated with other store managers to share best practices, streamline processes, and optimize resources across locations.
Co Manager
Wal-Mart Supercenter 5823
02.2015 - 03.2017
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Cross-trained existing employees to maximize team agility and performance.
- Approved regular payroll submissions for employees.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
Co Manager
Wal-Mart Supercenter 265
01.2008 - 09.2012
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Approved regular payroll submissions for employees.
- Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
Social Worker
Christian Care Center
01.2004 - 08.2006
- Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
- Updated client documentation for accurate, compliant and current records.
- Developed and maintained strong relationships with community resources for successful referrals.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
- Supported clients and families with empathy and compassion during difficult times.
Overnight Cashier
Wal-Mart Supercenter 1000
08.1994 - 03.2000
- Completed and filed daily store close reports for management and transitioned system to new business day.
- Maintained strict security protocols to protect cash, customers, and store assets.
- Collaborated with other team members to complete nightly tasks efficiently and effectively.
- Streamlined transaction processes for quicker customer checkouts and reduced wait times.
Merchandise Associate
J.C. Penney
02.1994 - 08.1997
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Boosted sales performance through effective merchandising strategies and visually appealing displays.
Education
Associate of Applied Science - Business Administration
Southern New Hamper University
Manchester, NH05-2022
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Team Leadership
- Inventory Control
- Leadership Development
Accomplishments
- Achieved the be the top performer on live plant sales in the region within a two year.
- Managed a store that exceeded company expectations in every category during the last quarter.
- Recruited four new managers within one year.
- Increased sales by 5% by coaching department managers on new merchandising standards.
- Exceeded monthly store sales goals in our digital depts and fresh months in a row.
- Collaborated with team on the development of our re grand opening.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Documented and resolved what is working and what is not to improve better results.
Affiliations
- Chamber of Commers in Rockwall TX
- Helping Hands in Rockwall TX
- Rockwall ISD
- Hope Clinic in Garland TX
- Good Samaritan of Garland TX
Languages
Spanish
Full Professional
Interests
- Drawing and Painting
- Martial Arts
- Volunteer Work
- Getting involved in local advocacy groups to promote positive change in the community
- Participating in fundraising events to support local charities, schools, or community projects
- Offering time and support to shelters for the homeless, women, and animals
- Gardening
- Volunteering
- Running
Timeline
Store Manager
Wal-Mart Supercenter
12.2021 - Current
Store Lead Manager
Wal-Mart Supercenter 1800
02.2019 - 12.2021
Store Lead Manager
Wal-Mart Supercenter 1055
03.2017 - 02.2019
Co Manager
Wal-Mart Supercenter 5823
02.2015 - 03.2017
Co Manager
Wal-Mart Supercenter 265
01.2008 - 09.2012
Social Worker
Christian Care Center
01.2004 - 08.2006
Overnight Cashier
Wal-Mart Supercenter 1000
08.1994 - 03.2000
Merchandise Associate
J.C. Penney
02.1994 - 08.1997
Associate of Applied Science - Business Administration
Southern New Hamper University