Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Forensic Social Worker-A
New Mexico Behavioral Health Institute
09.2023 - Current
Full Time
Develops individual intervention treatment plans for clients, addressing their unique needs and risk factors.
Demonstrated strong time management skills by balancing client care and administrative tasks ensuring accurate and timely documentation and meeting all deadlines for treatment plans, assessments, and reports.
Collaborates with community based programs to secure additional support for clients leaving the legal system such as housing, access to healthcare or substance abuse treatment programs.
Conducts comprehensive Adult Psychiatric Evaluations upon admission, collaborating with the Forensic Division Director to provide provisional mental health diagnosis.
Monitors client progress regularly, adjusting intervention strategies as needed to maximize therapeutic gains.
Maintains communication with the NM State Courts stakeholders throughout the state to ensure clients were attending scheduled court hearings, communicating with their attorney, and any external agency providers as needed.
Utilizes the Colombia Suicide Severity Rating Scale to assess risk factors associated with violence or self-harm among client populations.
Increases client engagement in treatment programs by establishing rapport, building trust through empathetic listening, and compassionate care.
Gather data on social, emotional, and environmental data to complete person-centered psychosocial assessments upon admission.
Protect client welfare by advocating for their rights within the legal system, ensuring fair treatment and consideration of individual circumstances.
Facilitate psychoeducation groups on court process, coping skills, and stress management techniques on a weekly basis.
Facilitate multidisciplinary team meetings to coordinate care plans for clients involved in both the criminal justice and mental health systems.
Utilizes DAP (data, assessment, and plan) style documentation to ensure accurate and updated data regarding the clients in an electronic medical record program.
Assigns cases to psychologists and closely monitors their progress to ensure competency evaluations are conducted within established timelines and adhered to professional standards.
Advocates for clients to assure respected rights and wishes.
Mental Health & Substance Use Social Worker-A
New Mexico Behavioral Health Institute
07.2016 - 09.2023
Full Time
Responsible for overseeing discharge planning activities for all patients within adult psychiatric division
Collaborated with multidisciplinary teams to ensure appropriate care coordination.
Provided clinical and medical social work for NMBHI/APD
Interviewed clients, families, or groups and completed psychosocial assessments.
Assisted in the evaluation and assessment of the patients' psychosocial stressors and needs that lead to the clinically appropriate treatment, placement and outpatient follow-up services
Provided immediate and ongoing comprehensive discharge planning.
Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
Directly supervised social work interns and provided direction on best practices in social work and contributed to their professional growth as practitioners.
Assumed temporary supervisory responsibilities in the absence of assigned supervisor, overseeing case management, supporting team members, and ensuring continuity of client services.
Assisted clients with navigating and accessing social services such as housing and medical care.
Helped clients with recognizing and managing mental health concerns.
Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
Facilitated successful client transitions from residential facilities to independent living situations with appropriate supports in place.
Attended Management meetings within the Adult Psychiatric Division.
Collaborated with healthcare professionals to create integrated care plans, improving overall clients continuation of care.
Completed legal guardianship requests treatment, power of attorney and plenary.
Accomplished multiple tasks within established timeframes.
Developmental Disabilities Waiver Social Worker
Department of Health
02.2016 - 07.2016
Full Time
Assisted participants in gaining access to needed Developmental Disabilities Waiver and state plan services
Monitored clients' progress and adapted treatment plans to meet changing needs.
Completed individual client budgets and assessed their level of care.
Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
Educated families on available community resources, and connected them with essential services such as housing assistance, financial resources, and healthcare providers.
Updated client documentation for accurate, compliant and current records.
Interviewed clients, families, or groups to assess situations, limitations and issues and implemented services to address needs.
Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
De-escalated stressful situations through individual and family crisis interventions.
Advocated for clients to assure respected rights and wishes.
Maintained regular contact with clients by calling and visiting clients' homes.
Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
Permanency Planning Worker
Children's Youth and Families Department
07.2015 - 02.2016
Full Time
Established rapport, applied behavior modification techniques, conducted psychosocial assessments, and provided clinical assessments, diagnostics, and treatment services to clients and families.
Worked with clients whom have been diagnosed with mental health disorders and substance abuse
Promoted sobriety and referred clients to resources such as inpatient/outpatient rehabilitation centers, AA/NA groups, shelters and individual therapy,
Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
Participated in court proceedings by making recommendations for permanency planning and providing testimony.
Advocated for the best interests of children during permanency planning discussions, and treatment planning contributing to stable placements.
Strengthened community partnerships by participating in outreach activities that highlighted the importance of permanency planning services.
Implemented permanency planning processes that prioritized reunification efforts while also considering alternative placement options when necessary.
Taught parenting classes, life skills classes, and encouraged family participation in therapeutic activities offered within the department.
Managed caseload, participated in investigation, child relocation, adoptive services and provided family resource support.
Collaborated with multidisciplinary teams for effective decision-making.
Managed complex cases requiring intensive intervention strategies while maintaining a focus on safety for children involved.
Customer Service Representative
Lowes Super Save
04.2015 - 07.2015
Full Time
Mentored and trained new hires within the department, providing guidance on organizational policies, procedures, and job-specific tasks to ensure successful onboarding.
Enhanced employee morale by cultivating a positive, supportive work environment and encouraging open communication among team members.
Managed inventory stocking and supply rotation to ensure efficient operations and availability of necessary resources.
Coordinated the setup of displays and trained staff on current promotions, ensuring alignment with organizational goals.
Delegated tasks effectively, optimizing resource use and maintaining high-quality performance from team members.
Monitored staff and client interactions to assess potential risks, performance, and the quality of customer service, ensuring adherence to organizational standards.
Collaborated with managers from other departments to promote transparency and ensure consistent communication across the organization.
Department Lead Customer Service Representative
Walgreens
01.2012 - 09.2014
Full Time
Mentored junior team members to develop their skills and advance their careers with the company.
Managed sales team activities to consistently meet sales quotas.
Engaged in regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
Trained, coached, and mentored new sales associates for maximum performance.
Used POS system to process sales, returns, online orders, and gift card activations.
Contributed to team objectives in fast-paced environment.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Trained new employees on customer service, money handling and organizing strategies.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Overnight Remodel Associate
Wal Mart
04.2011 - 10.2011
Part Time
Streamlined product accessibility by accurately labeling shelves and organizing merchandise.
Facilitated smooth transitions between old and new layouts, providing clear communication with day shift staff regarding completed tasks.
Improved store appearance by efficiently executing overnight remodeling tasks.
Optimized space utilization by assembling and disassembling display fixtures as needed during remodel projects.
Collaborated with team members to complete overnight remodeling assignments, resulting in a well-organized store layout.
Assisted management in implementing store layout changes, leading to improved navigation for customers.
Manager
Dairy Queen Grill & Chill
04.2009 - 03.2011
Full Time
Managed and motivated staff to ensure productivity and engagement while maintaining a cost-effective approach to resource allocation.
Successfully completed multiple tasks within set deadlines, optimizing team performance and maintaining financial efficiency.
Maintained an organized and safe environment, ensuring operational efficiency while adhering to budgetary constraints.
Resolved customer disputes promptly, ensuring high-quality service delivery while monitoring cost-effective solutions to enhance customer satisfaction.
Cross-trained employees to maximize team performance and flexibility, improving overall efficiency and cost-effectiveness.
Controlled operational costs, staying within budgetary limits while identifying opportunities for profit growth.
Cultivated strong relationships with clients and suppliers, ensuring cost-effective procurement and service delivery.
Reviewed and improved safety protocols to minimize operational risks and costs, ensuring a secure working environment.
Created and managed team schedules, optimizing labor costs while ensuring adequate coverage for daily operations.
Assisted in the hiring, training, and mentoring of new staff, contributing to overall team performance and cost-effectiveness.
Oversaw point-of-sale processes, ensuring accurate handling of transactions while tracking financial data.
Reconciled daily revenue and sales transactions, ensuring accuracy and consistency in financial reporting.
Education
Master of Social Work -
Western New Mexico University
Silver City, NM
07-2025
Bachelor of Social Work -
New Mexico Highlands University
Las Vegas, NM
05-2015
Skills
Empathetic
DAP style documentation
Compassionate
Detailed-Oriented
Adaptable
Collaborative
Goal-Driven
Decisive
Psychosocial assessments
Suicide risk assessment
Multidisciplinary collaboration
Discharge planning
Licensure Certifications
Licensed Baccalaureate, New Mexico, B-09531
Practicum Experience
PRACTICUM EXPERIENCE
Permanency PlanningSocial Work Intern (Part Time)
Children's Youth and Family Department – Las Vegas, NM
August 2014 - May 2015
Collaborated with supervisors in conducting investigations, permanency planning, and providing in-home services, gaining hands-on experience in key social work processes.
Supervised family visits, participated in family centered meetings, staffing, participated in investigations with supervision, went out on home visits, assisted with intakes, psycho-social evaluations, and assisted with drug screens.
Documented detailed narratives in the database system, organized filing, handled incoming calls, and facilitated referrals to external organizations as needed.
Assisted with teaching parenting classes, life skills classes, and encourage family participation in therapeutic activities.
Assisted supervisors in managing and organizing case files, ensuring accuracy and compliance with organizational standards.
Advocated for the best interests of children during permanency planning discussions, contributing to stable placements.
Strengthened community partnerships by participating in outreach activities that highlighted the importance of permanency planning services.
Related Coursework and Trainings
DSM-5 Clinical Intervention and Assessment
Social Work Administration and Supervision
Social Welfare policy Advanced Psycho-Social Approaches
Group Dynamics in Social Work Practice
Cultural Competency
Theories and Techniques of Clinical Social Work Practice
DCL I (full Time) - DCL 3 PRN (current) Tech at New Mexico Behavioral Health InstituteDCL I (full Time) - DCL 3 PRN (current) Tech at New Mexico Behavioral Health Institute
Psychiatric Mental Health Nurse Practitioner at New Mexico Behavioral Health InstitutePsychiatric Mental Health Nurse Practitioner at New Mexico Behavioral Health Institute