Adell Moncar
Houston,TX
Summary
I am a passionate Sales and Customer Service person with a high performance leading development and implementation of superior sales strategy. I have a proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships.
I have strong work ethic, excellent communication and interpersonal skills, and I motivated with desire to take on new challenges.
Overview
15
15
years of professional experience
Work History
Environmental Services Technician
Texas's Women's Hospital
01.2022 - 12.2023
- Ensured timely completion of assigned tasks by prioritizing duties based on urgency and importance.
- Improved client mobility by providing physical support and assistance during transfers and ambulation.
- Assisted clients with mobility devices such as wheelchairs or walkers, promoting safe usage and optimal independence levels.
- Safeguarded client dignity by respecting privacy during personal care tasks such as bathing, dressing, and grooming.
- Adhered to all relevant safety protocols and regulations, prioritizing the well-being of clients and maintaining a secure environment at all times.
- Contributed to infection control efforts by adhering to strict sanitation protocols during cleaning tasks.
Cashier Assistant Manager
Murphy USA
01.2020 - 12.2021
- Other primary duties require me to establish or identify prices of goods, services or admission and tabulate bills using calculators, cash register, or optical price scanners.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Medical Receptionist
Memorial Herman Hospitals
01.2018 - 01.2020
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Completed patient referrals to other medical specialists.
- Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
Personal Care Assistant
Texas Home Health
01.2016 - 04.2018
- Monitors patient condition by observing physical and mental condition, intake and output, as well as exercise
- Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands for any needs.
- Assists patients by providing personal services, such as, bathing, dressing, and grooming
- Help patient to care for themselves by teaching use of cane or walker, special utensils to eat, special techniques, and equipment for personal hygiene
- Helps family members care for the patient by teaching appropriate ways to lift, turn, and, reposition the patient; advising on nutrition, cleanliness, and housekeeping
- Records patient information by making entries in the patient journal; notifying nursing supervisor of changing or unusual conditions
- Protects the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements
Customer Care Representative
Jack In The Box
03.2009 - 01.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
Bachelor of Science -
Houston Community College
Houston, TX2016
High School Diploma -
Phillis Wheatley High School
Houston, TX05.1997
Skills
- Apple and Windows OS
- MS Office (Excel, Word, PowerPoint, Outlook)
- Wordperfect
- Google Docs
- English as first Language
References
Available on request
Timeline
Environmental Services Technician
Texas's Women's Hospital
01.2022 - 12.2023
Cashier Assistant Manager
Murphy USA
01.2020 - 12.2021
Medical Receptionist
Memorial Herman Hospitals
01.2018 - 01.2020
Personal Care Assistant
Texas Home Health
01.2016 - 04.2018
Customer Care Representative
Jack In The Box
03.2009 - 01.2012
Bachelor of Science -
Houston Community College
High School Diploma -
Phillis Wheatley High School