Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adell Wallace

Moreno Valley,CA

Summary

Culinary professional prepared for leadership in dynamic kitchen environments, with focus on excellence in food quality and service. Extensive experience in supervising kitchen operations and mentoring staff. Reliable team collaborator with commitment to achieving high standards and adapting to changing needs. Expertise in menu development and inventory management.

Overview

19
19
years of professional experience

Work History

Data/ Reservation Specialist

Mercy House
02.2024 - Current
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Managed sensitive information responsibly, adhering to strict security protocols and maintaining confidentiality at all times.
  • Consistently met deadlines and delivered high-quality work, demonstrating a strong commitment to excellence in data management.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Coordinated referrals for addiction services based on individual client needs and preferences.
  • Obtained background check data on characters, financial statuses and personal histories.
  • Reviewed and analyzed detailed records.
  • Provided exceptional customer service throughout the entire booking process, leading to positive reviews and referrals.
  • Ensured accurate client information was entered into the reservation system quickly and error-free, reducing data-entry mistakes.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and accommodations.

Chef/Event Caterer

Blac House Ent.
03.2011 - Current
  • Oversaw grill, stove, and oven, and cleaned equipment.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Optimized food preparation processes, implementing time-saving techniques without compromising quality.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Reduced food waste with strategic menu planning and inventory control techniques.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures
  • Placed orders to restock items before supplies ran out.

Housing Assistance Coordinator

211 United Way
05.2021 - 02.2024
  • Received and updated applications.
  • Collected and reviewed clients and landlord's documentation.
  • Approved and denied applications for processing.
  • Emailed missed information and final notices to clients and landlords.
  • Multi-tasked through different screens/ apps.
  • Entered data, generated reports, and produced tracking documents.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Referred clients to appropriate community resources when necessary, ensuring access to essential services such as housing assistance or medical care.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Asset Protection Associate

Burlington Coat Factory Distribution
02.2018 - 05.2021
  • Controlled reduction of loss inventory by protecting company assets.
  • Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
  • Maintained detailed records of all incidents involving asset loss or shrinkage, supporting data-driven decision-making for future prevention efforts.
  • Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
  • Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
  • Wrote reports for internal and external crime, burglary, or theft.
  • Implemented loss prevention strategies and programs to minimize shrinkage.

Dispatcher/Office Clerk

Southland Transit
01.2010 - 02.2018
  • Received and screened a high volume of internal and external communications, including email and mail.
  • Maintained composure in stressful situations and continued to provide helpful information for fantastic customer satisfaction.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Responded to inquiries from callers seeking information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Communicated with drivers and personnel to coordinate timely arrivals and departures.

Supervisory Administrative Specialist

SOS Security
02.2006 - 01.2010
  • Created employee schedules and covered shifts.
  • Data entry, filing, faxing and answered phones.
  • Window dispatched and passed out payroll checks.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record and consistently arriving to work ready to start immediately.
  • Implemented successful employee retention strategies, reducing turnover rates and boosting overall job satisfaction levels.
  • Oversaw the recruitment process from start to finish, sourcing top talent in alignment with organizational needs.
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.

Education

Graduate Certificate - Business Office Administration

UEI College
05.2004

Skills

  • Customer service
  • Leadership
  • Guest services
  • Spreadsheet management
  • Compiling data
  • Conflict management
  • Negotiation
  • CCTV
  • Food preparation
  • Food safety and sanitation
  • Work Planning and Prioritization

Timeline

Data/ Reservation Specialist

Mercy House
02.2024 - Current

Housing Assistance Coordinator

211 United Way
05.2021 - 02.2024

Asset Protection Associate

Burlington Coat Factory Distribution
02.2018 - 05.2021

Chef/Event Caterer

Blac House Ent.
03.2011 - Current

Dispatcher/Office Clerk

Southland Transit
01.2010 - 02.2018

Supervisory Administrative Specialist

SOS Security
02.2006 - 01.2010

Graduate Certificate - Business Office Administration

UEI College

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Adell Wallace