Adella Cagney
San Leandro,California
Summary
Hardworking [Job Title] with reliable, safety-conscious mindset and [Number] years of solid experience in warehouse operations. Proficient in operations of pallet movers, forklifts and swing-reach trucks. Expertise in shipping and receiving, loading and unloading trucks and order picking and packing. Productive [Job Title] demonstrating skills in [Skill] and [Skill]. Known for performing tasks and job duties quickly and with minimal supervision. Safety-oriented individual with superior knowledge of OSHA regulatory safety protocols and practices. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Dedicated student interested in applying excellent communication and interpersonal skills to a [Job Title] role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. Motivated [Area of study] student seeking internship in [Area of expertise] to gain hands-on experience. Outgoing and friendly with strong drive to succeed. Motivated professional offering [Degree] in [Area of study]. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
27
27
years of professional experience
Work History
Inbound and Outbound Warehouse Associate
Amazon
Fremont, CA
09.2023 - Current
- Packed customer orders for shipment, prepared pallets for loading onto delivery trucks, and loaded outgoing packages onto conveyor belts.
- Ensured that all safety regulations were followed while operating machinery such as forklifts or pallet jacks.
- Maintained cleanliness of warehouse by sweeping floors and wiping down surfaces regularly.
- Collaborated with team members on daily tasks such as restocking shelves or organizing inventory storage areas.
- Assisted with unloading containers from overseas suppliers using forklift equipment when needed.
- Provided assistance to other departments within the organization when needed.
- Identified opportunities for improvement within the warehouse operations process.
- Operated a range of machines used in material handling including manual hand tools and electric pallet jacks.
- Adhered strictly to company guidelines concerning health and safety standards during work shifts.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Used scanners to track parcel information, condition or receipt.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Secured items in truck by strapping over protective padding.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Packed boxes and stock using organizational guidelines.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
Material Handler/Tug Driver
Fed Ex Express
Memphis, TN
03.2017 - 06.2023
- Received and distributed incoming materials to designated areas.
- Inspected materials for any damages or defects upon receipt.
- Maintained accurate inventory records of all received items.
- Organized warehouse shelves, racks, and bins for proper storage of materials.
- Loaded and unloaded trucks with appropriate material handling equipment.
- Prepared outgoing shipments by packaging, labeling, and loading onto delivery vehicles.
- Collaborated with supervisors to develop efficient methods for storing goods.
- Ensured compliance with safety regulations while operating material handling equipment.
- Transported hazardous materials safely according to established protocols.
- Reported any malfunctions or damages of material handling equipment promptly.
- Updated job knowledge by participating in educational opportunities such as seminars or trainings.
- Supported other warehouse personnel in completing tasks efficiently.
- Managed work area cleanliness by following company guidelines for organization.
- Adhered strictly to company policies concerning the use of protective gear while on duty.
- Packed merchandise into boxes and containers in preparation for safe shipment.
- Loaded completed orders on pallets according to delivery numbers.
- Operated lift equipment to safely move stock in and out of high bay areas and around premises.
- Checked incoming deliveries for quality and quantity to promptly identify damage or issues pertaining to orders.
- Observed inventory allocation to maintain material needs and production deadlines.
- Managed warehouse receiving, storing and shipping.
- Palletized boxes to increase movement and shipment efficiency.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Unloaded cargo from trucks with mechanized equipment.
- Coordinated incoming and outgoing shipments and placement of materials to meet scheduling requirements.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Worked with internal departments to locate missing packages and remedy incorrect deliveries.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Packed boxes and stock using organizational guidelines.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Used scanners to track parcel information, condition or receipt.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
Material Handler/Tug Driver
Federal Express
Memphis, TN
03.2017 - 01.2023
- Coordinated and monitored the daily workflow of material handlers to ensure timely completion of tasks.
- Assigned tasks and workloads to team members based on their abilities, availability and priority levels.
- Ensured that all materials were handled safely in accordance with company policies and procedures.
- Provided guidance and direction to employees regarding job duties, safety protocols, and performance expectations.
- Inspected material handling equipment for proper functioning prior to use by employees.
- Monitored inventory levels to ensure sufficient stock was available for production needs.
- Resolved conflicts between personnel or departments in a professional manner while adhering to company regulations.
- Adhered to strict safety guidelines while loading and unloading materials from trucks or other transport vehicles.
- Identified areas of improvement within the team's processes or operations in order to increase efficiency.
- Conducted regular meetings with team members in order to review progress on projects or discuss any issues.
- Implemented strategies designed to improve customer satisfaction through better service standards.
- Investigated any complaints related to quality control issues or product defects reported by customers.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Checked loaded materials compared to work orders for correctness.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Informed upper management or department heads of items loaded or problems encountered.
- Monitored workers and reviewed completed work for proper performance.
- Presented and explained work orders to team.
- Completed or assisted with difficult or skilled tasks.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
- Supervised team of material handlers to ensure timely order fulfillment.
- Developed procedures for receiving, storing, issuing, and shipping materials and products.
- Monitored adherence to safety regulations in the warehouse environment.
- Trained new employees on proper handling techniques for hazardous materials.
- Performed regular inspections of equipment to identify operational issues or malfunctions.
- Analyzed existing processes for potential cost savings opportunities through automation or improved workflow design.
- Provided guidance on appropriate methods for loading and unloading trucks safely.
- Inspected equipment for wear, specifications adherence and issues.
- Examined freight to determine loading sequences.
- Evaluated employee performance and prepared performance appraisals.
- Assessed job sites to determine work needed.
Real Estate Agent/Loan Originator
Hilltop Financial /Mortgage.
Hayward, CA
02.2001 - 02.2009
- Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Conducted property inspections to ensure compliance with applicable regulations and standards.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Managed marketing strategies for properties including advertising campaigns and open houses.
- Generated leads through networking activities such as cold calls and referrals from past clients.
- Maintained updated knowledge of local real estate markets.
- Provided guidance to clients throughout the entire buying or selling process.
- Prepared comparative market analysis to estimate properties' value.
- Ensured all transactions followed state laws regarding real estate practices.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
- Coordinated appointments to show homes to prospective buyers.
- Analyzed potential investment opportunities based on financial reports.
- Organized promotional materials used in sales presentations.
- Researched current listings available in the area using multiple online resources.
- Created detailed property descriptions for use in marketing material.
- Responded promptly to client inquiries via phone or email.
- Attended industry events such as conventions and seminars.
- Managed real estate transactions from initiation to closing.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Showed residential properties and explained features, value and benefits of available homes.
- Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Advised prospective clients on current market activities and optimal buying or selling choices.
- Served as local real estate expert, advising customers on market dynamics and home prices.
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
- Generated lists of properties compatible with buyers' needs and financial resources.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Presented properties to potential buyers to address questions or concerns.
- Networked with industry contacts to expand knowledge of real estate markets and best practices.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Called or emailed lapsed clients to inquire about continuing needs.
- Maximized market share by working with clients and building relationships.
- Verified accuracy of documentation and fund disbursements for sales.
- Conducted thorough needs analysis and pre-qualification with prospective clients to schedule showings.
- Attended progress meetings and cold call sessions to hone lead generation skills.
- Pushed through objectives, persuading clients to purchase by applying advanced sales techniques.
- Reviewed loan applications, analyzed credit reports and calculated financial ratios to determine borrower eligibility.
- Researched market conditions, property values and other factors to assess risk of loan defaults.
- Developed relationships with real estate agents, builders, attorneys and other professionals involved in the mortgage industry.
- Negotiated terms of loans with customers, such as interest rate and repayment schedule.
- Prepared loan documents including promissory notes, deeds of trust and closing statements.
- Explained various types of loan products available to customers based on their needs and financial situation.
- Assisted borrowers through the entire loan process from application to closing.
- Verified accuracy of all data entered into the computer system for each loan file.
- Maintained current knowledge of federal regulations regarding residential lending practices.
- Provided guidance on loan qualification criteria to potential borrowers.
- Analyzed customer's income and debt levels to determine maximum affordability for a mortgage product.
- Conducted regular follow-up calls with clients throughout the mortgage process to ensure timely completion of documents or steps needed for approval or closing.
- Organized paperwork for submission to underwriting department for review prior to finalizing loans.
- Attended seminars and training sessions related to new mortgage products or changes in regulations.
- Responded promptly to customer inquiries regarding their loan status or any additional information needed by the lender.
- Monitored progress of loans in processing stage until they are closed successfully.
- Created marketing materials such as flyers, brochures and postcards advertising services offered by the company.
- Submitted weekly updates to management detailing number of loans processed during that period.
- Reviewed appraisals for accuracy prior to submitting them along with other documentation required for closing a loan.
- Gathered information such as borrower credit reports and other information to pre-qualify clients and offer pricing information.
- Guided clients through loan application initiation and filing.
- Assessed assets, income and debts to determine client financial standing and liability risk.
- Negotiated loan terms and conditions with customers.
- Collaborated with external contacts such as realtors and internal teammates to progress and close transactions.
- Monitored loan status and communicated updates with customers.
- Met with borrowers to discuss needs and promoted financial products and services.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Delivered high levels of customer service to facilitate smooth processes.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Met with applicants to obtain information for loan applications and answer questions about process.
- Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Tracked and managed new leads and followed up on referral business.
- Reviewed loan agreements to confirm completeness and accuracy.
- Submitted loan applications to underwriter for verification and recommendations.
- Recommended loan approvals and denials based on customer loan application reviews.
- Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
- Improved loan applications and documentation by informing applicant of additional requirements.
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Managed pipeline for originated loans through closing and complete required management reports.
- Collected past due loans, keeping credit and collateral exceptions within policy ranges.
- Built referral business by meeting with local financial planning, home builders and real estate professionals.
- Resolved file problems, bottlenecks and qualified issues throughout underwriting process.
- Adhered to federal and state compliance guidelines relative to retail mortgage lending.
- Researched investor guidelines and kept up to date on program changes that affected loan processing or origination.
- Reviewed financial information and discussed available options with clients to determine eligibility for bankruptcy protection.
- Prepared draft pleadings, motions, orders, affidavits, and other documents necessary for filing under Chapter 7 or 13 of the Bankruptcy Code.
- Analyzed debtor's financial situation including income sources, assets, liabilities and expenses.
- Drafted correspondence to creditors regarding debt restructuring or repayment plans.
- Conducted research into legal issues relating to bankruptcies such as exemptions from dischargeable debts and lien avoidance strategies.
- Interpreted complex federal regulations related to bankruptcy proceedings.
- Filed documentation on time with bankruptcy courts to avoid delays.
- Liaised between bank and outside parties such as agencies, attorneys and trustees to handle bankruptcy matters.
- Organized legal documents in company filing systems and databases.
- Responded to client calls and inquiries to deliver applicable information.
- Drafted motions, briefs and other legal documents.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
- Processed closing documents and transactional documents for legal review.
Property Manager, Leasing Manager-Marketing Manage
Angela Hudson. Property Manager.
Alameda
03.2000 - 02.2001
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Organized client visits, presentations, product demonstrations and trade shows.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Met with prospective tenants to show property and assess applications or sign leases.
- Completed lease applications and verifications, notifying prospects of results.
- Facilitated tenant paperwork processing and verification.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Built relationships with service vendors and submitted associated billing statements.
- Exercised direct supervision over property staff.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed and oversaw operations, maintenance and administration of properties.
Sales Associate
Wade Beck .
Livermore
03.1997 - 02.1999
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in the market place.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collaborated with management teams to develop innovative marketing strategies.
Preneed Memorial Counselor.
Chapel's The Chimes Mortuary.
Hayward
03.1997 - 03.1998
Education
Some College (No Degree) - IBM Computer -Word Processing/Business Management.
Regional Occupational College.
Hayward, CA04-1999
Some College (No Degree) - Methodology/Theology/Biblical Study
Patten University
Oakland, CASome College (No Degree) - Security And Loss Prevention Services
dischargeableLaney College
Hayward, CASkills
- Warehouse Organization
- Order Picking
- Shipping and Receiving
- Barcode Scanning
- Material Handling Equipment
- Warehouse Safety
- Equipment Inspection
- Heavy Lifting
- Stock Organization
- ERP Systems Knowledge
- Waste Reduction
- Deadline-Driven
- Hazardous Materials Handling
- RF Scanner Usage
- Loading and Unloading
- Product Identification
- OSHA Compliance
- First Aid Training
- Forklift Operation
Accomplishments
Property Management Best Sales Award
Timeline
Inbound and Outbound Warehouse Associate
Amazon
09.2023 - Current
Material Handler/Tug Driver
Fed Ex Express
03.2017 - 06.2023
Material Handler/Tug Driver
Federal Express
03.2017 - 01.2023
Real Estate Agent/Loan Originator
Hilltop Financial /Mortgage.
02.2001 - 02.2009
Property Manager, Leasing Manager-Marketing Manage
Angela Hudson. Property Manager.
03.2000 - 02.2001
Sales Associate
Wade Beck .
03.1997 - 02.1999
Preneed Memorial Counselor.
Chapel's The Chimes Mortuary.
03.1997 - 03.1998
Some College (No Degree) - IBM Computer -Word Processing/Business Management.
Regional Occupational College.
Some College (No Degree) - Methodology/Theology/Biblical Study
Patten University
Some College (No Degree) - Security And Loss Prevention Services
dischargeableLaney College