Adella Daniels
Martinez,CA
Summary
Dynamic Administrative Assistant with a proven track record at Wells Fargo, excelling in multi-task management and project coordination. Adept at records retrieval and invoice processing, I fostered strong customer relationships and streamlined operations, enhancing efficiency and satisfaction. Committed to delivering exceptional service while maintaining confidentiality and accuracy in all tasks.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
ATI Restoration
03.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Liaised between clients and vendors and maintained effective lines of communication.
- Assisted coworkers and staff members with special tasks on daily basis.
Administrative Assistant
Critical Solutions Medical Staffing
07.2023 - 02.2024
- Scheduling Specialist
- Staffing Specialist
- Credentialing Specialist
- Payroll Assistant
- Onboarding Assistant
- Contract Preparation
- Accounts Payable Specialist
- Accounts Receivable Specialist
Customer Service Representative
RBW Logistics
07.2022 - 09.2022
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Schedule carriers to deliver materials to various plants and warehouses
- Answered calls from clients and carriers
- Performed data entry for shipments and orders
- Responsible for assisting with inventory
- Maintained filing system
Branch Operations Assistant Manager
Wells Fargo
10.2012 - 12.2020
- Manage Teller line in branch and assist with management of other office staff
- Drove customer satisfaction and sales by advising on preventive maintenance
- Supported operations during lunches, breaks and coverage for open positions.
- Attended meetings to understand shift production schedule.
- Managed all service documentation and scheduling, including work orders, employee time cards, etc.
- Managed cash flow in the branch, teller compartments and vaults
- Maintained and managed cash shipments in and out of the branch
- Trained and mentored tellers to deliver superior service with focus on quality and safety
- Monitored KPIs such as customer satisfaction, work productivity, and team efficiency
- Handled escalated issues with sound business acumen and focus on customer satisfaction
- Oversaw daily schedules and team activities through meetings and other communications
- Kept team ready for daily demands with effective levels of tools and resources
- Minimized workplace hazards through continuous monitoring and training initiatives
- Answer, redirect, and/or handle incoming calls as needed
- Cash checks, handle deposits, make payments, review invoices, etc.
- Achieved work objectives by prioritizing, organizing, and coordinating
- Protected staff and customers by enforcing guidelines, procedures, and required standards set in policy
Education
Marketing
Georgia Southern University
Statesboro, GABusiness Management
Augusta Technical College
Augusta, GASkills
- Records retrieval
- Mail handling
- Check processing
- Invoice processing
- Scheduling
- Data collection
- Confidential document control
- Record preparation
- Spreadsheets
- Multi-task management
- Project coordination
- Quickbooks
- AR/AP
Timeline
Administrative Assistant
ATI Restoration
03.2024 - Current
Administrative Assistant
Critical Solutions Medical Staffing
07.2023 - 02.2024
Customer Service Representative
RBW Logistics
07.2022 - 09.2022
Branch Operations Assistant Manager
Wells Fargo
10.2012 - 12.2020
Marketing
Georgia Southern University
Business Management
Augusta Technical College
Similar Profiles
Mitchell MartinMitchell Martin
COO at Venturi Restoration / ATI RestorationCOO at Venturi Restoration / ATI Restoration
Cain ThomasCain Thomas
Carpet Technician/ Tub & Countertop Refinishing at ATI RestorationCarpet Technician/ Tub & Countertop Refinishing at ATI Restoration
JEFF EVENSONJEFF EVENSON
Warehouse Manager at ATI RestorationWarehouse Manager at ATI Restoration