Adella Ammons
Elyria,OH
Summary
Proven team player and adept at problem-solving, I excel in high-pressure environments, as demonstrated during my tenure at Starbucks. My ability to provide exceptional customer service and train new hires has significantly enhanced team efficiency and customer satisfaction. Skilled in both cleanliness and active listening, I consistently create positive, memorable experiences for customers.
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
08.2021 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Restaurant Hostess
Texas Roadhouse
07.2020 - 01.2021
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
High School Diploma -
06.2022
Skills
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Active listener
- Exceptional customer service
- Order taking
- Adaptive and creative
- New hire training
- Up-selling
- Opening and closing duties
- Cleanliness
Timeline
Barista - Starbucks
08.2021 - Current
Restaurant Hostess - Texas Roadhouse
07.2020 - 01.2021
Elyria High School - High School Diploma,