Adelle Parham
Dallas,TX
Summary
Motivated and detail-oriented professional skilled in prioritizing tasks, managing multiple projects at once, and ensuring timely completion of goals. Energetic Shift Manager and leader with a proven track record of fostering and inspiring high-performing teams. Friendly and dependable individual with nearly five years of experience in customer service. A dedicated team player known for a cheerful and positive demeanor.
Overview
4
4
years of professional experience
Work History
Shift Manager
Taco Cabana
07.2023 - Current
- Performed managerial store opening and closing duties, including counting cash drawers, managing daily inventory, as well as motivating and assisting crew members to work efficiently and have the store opened or closed in the alloted time.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Optimized profits by controlling food, beverage and labor costs on a daily basis.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained up-to-date knowledge of store policies; effectively shared and enforced changes with crew members.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Accurately logged all daily shipping and receiving orders.
- Managed cash stock and inventory balances accurately.
- Organized files, developed spreadsheets, faxed reports and scanned documents for use of upper-management.
- Received ServeSafe Food Safety Certification in 2012
- Managed personal staff of 10
Shift Leader
Golden Chick
04.2023 - 06.2023
- Trained new employees .
- Cross-trained employees and provided back-up for management team when needed.
- Worked strenuous hours at short notice and responded to calls when needed.
- Assisted management with monthly inventory control and weekly stock ordering.
- Worked well with teammates and openly invited coaching from the management team.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
Assistant Manager
Jersey Mikes
08.2022 - 09.2022
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Mastered Point of Sale (POS) computer system for automated order taking.
- Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding customer expectations.
- Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.
- Prepared items according to written or verbal orders, working on several different orders simultaneously.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Assistant Manager - HR
Wendy's
02.2021 - 08.2022
- Participated in talent acquisition initiatives, effectively filling open positions with qualified candidates in a timely manner.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Ordered new supplies and food to maintain service levels.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
Education
High School Diploma -
D.W. Daniel High School
Pendleton, SC2010
Certified in Phlebotomy - General Education
Bates Technical College
Tacoma, WA06.2006
Skills
- Inventory control
- Shift Manager
- Assistant Manager
- Restaurant Experience
- Operations management
- POS
- Leadership
- Staff Training and Development
- Computer-savvy
- Complex problem solving
- Cross-Cultural Communications
- Labor Cost Controls
- Food Service
- Employee Scheduling
- Cost Reductions
- Calm under pressure
- Customer Relations
- Goal orientated
- Attention to detail
- Fast learner
- Dependability
- Responsibility
- Organizational skills
- Time management
Timeline
Shift Manager
Taco Cabana
07.2023 - Current
Shift Leader
Golden Chick
04.2023 - 06.2023
Assistant Manager
Jersey Mikes
08.2022 - 09.2022
Assistant Manager - HR
Wendy's
02.2021 - 08.2022
High School Diploma -
D.W. Daniel High School
Certified in Phlebotomy - General Education
Bates Technical College