ADELLE TANNOUS
CUYAHOGA FALLS,OH
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
6
6
years of professional experience
Work History
General Manager
Taza a Lebanese Grill
04.2021 - Current
- Oversee daily operations and manage a team of 30+ staff, ensuring exceptional customer service and efficient service delivery
- Implement marketing strategies that increase sales by 20% within the first year
- Foster a positive work environment through effective training and team development, resulting in reduced employee turnover.
Assistant General Manager
Taza a Lebanese Grill
08.2020 - 04.2021
- Assisted in managing restaurant operations while completing my degree, focusing on customer satisfaction and operational efficiency
- Collaborated with the General Manager to develop staff schedules and implement cost control measures.
Shift Leader
Aladdin’s Eatery
08.2018 - 08.2020
- Conducted regular inspections of the dining area and kitchen to ensure cleanliness and compliance with health codes
- Monitored inventory levels and assisted with orders to maintain stock, reducing waste and controlling costs.
Education
Bachelors in Marketing -
Cleveland State University, Monte Ahuja College of Business
Cleveland, OH12.2020
Skills
- Ambitious and result-oriented marketing graduate
- Strong background in the restaurant industry
- Proven leadership experience as a General Manager
- Solid foundation in customer service and team management
- Seeking to transition into a dynamic sales role
- Leverage marketing knowledge and interpersonal skills to drive results
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Customer Relations
- Inventory Control
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
General Manager
Taza a Lebanese Grill
04.2021 - Current
Assistant General Manager
Taza a Lebanese Grill
08.2020 - 04.2021
Shift Leader
Aladdin’s Eatery
08.2018 - 08.2020
Bachelors in Marketing -
Cleveland State University, Monte Ahuja College of Business
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