Adelma Brennen
Moreno Valley,United States
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
Work History
Waitress
The Pines Modern Steak House
06.2019 - Current
- Greeted customers, discussed specials, and take drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Trained new servers on restaurant policies and procedures.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Met with chef to review daily specials and menu changes.
- Manage payments.
- Timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Waitress
The Steakhouse Agua Caliente Casino
05.2014 - 06.2019
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
High School Diploma -
Francisco Marroquin
Guatemala Guatemala.10.1991
Skills
- Guest Relations Management
- Safe Food Handling
- Table Setting Knowledge
- Menu Presentation
- Complex Problem-Solving
- Hospitality Service Expertise
- Team Collaboration
- Accurate Money Handling
- Allergy Awareness
- Food Presentation
- Payment Processing
- Wine Pairings
- Attention to detail
- Strong multitasking
Additional Information
References up on request.
Timeline
Waitress
The Pines Modern Steak House
06.2019 - Current
Waitress
The Steakhouse Agua Caliente Casino
05.2014 - 06.2019
High School Diploma -
Francisco Marroquin
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