Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Adelman Espinal

The Bronx,United States

Summary

Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

15
15
years of professional experience

Work History

Floor Manager

Food Universe Market
01.2023 - Current
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets. Oversaw supply restocking, area cleaning, and product organization.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers. Developed and maintained relationships with customers and suppliers through account development.
  • Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls. Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Monitored sales and adjusted staffing levels to meet customer service standards. Evaluated team and employee performance in order to develop and implement effective corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets. Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success. Developed and implemented floor plans and layouts to maximize customer satisfaction and sales
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground. Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed and motivated employees to be productive and engaged in work. Set aggressive targets for employees to drive company success and strengthen motivation.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Floor Manager

Citarella Gourmet Market
02.2009 - 01.2023
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products. Completed daily paperwork and computer entry of sales data as established by management.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized. Controlled store inventory and reviewed cash handling and operations reports.
  • Exhibited excellent people skills during interaction with employees and customers. Trained and developed new employees for ease of transition into team.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers. Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization. Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Supervised creation of exciting merchandise displays to catch attention of store customers. Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate. Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Assisted in recruiting, hiring and training of team members. Trained and guided team members to maintain high productivity and performance metrics.
  • Reduced operational risks while organizing data to forecast performance trends. Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Education

High School Diploma -

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New York, United States

Skills

  • Department Management
  • Product Promotion
  • Stock Management
  • Employee Scheduling
  • Policy Enforcement
  • Employee Management
  • Budgeting and Finance
  • Regulatory Compliance
  • Operations Management
  • Health and Safety
  • Performance Improvements
  • Store Maintenance
  • Team Training and Development
  • Inventory Management

Additional Information

Citarella Store Manager

Julio Collado: 347 623 5978

Citarella Assistant Store Manager

Yves Augustin: 908 340 9554

Timeline

Floor Manager

Food Universe Market
01.2023 - Current

Floor Manager

Citarella Gourmet Market
02.2009 - 01.2023

High School Diploma -

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