Adelowo Alabi
Houston,TX
Summary
Results-driven professional with a proven track record in optimizing security standards, enhancing planning processes, and managing successful systems implementations. Expertise in disaster recovery planning and strategic roadmapping, complemented by a strong focus on team development to drive organizational success. Committed to leveraging technical knowledge and leadership skills to foster a secure and efficient operational environment. Passionate about continuous improvement and implementing best practices to achieve business objectives.
Overview
6
6
years of professional experience
5
5
Certifications
Work History
IT Consultant
Faty Logistics
03.2024 - 07.2025
- Created service level agreement for IT operational functions and help desk operations.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Developed clear specifications for project plans using customer requirements.
- Contributed to project cost estimates and budgets based on assessment of client needs.
- Guaranteed successful technical upgrade projects for clients by collaborating with developers for integrations.
- Met architecture compatibility and guidelines through effective troubleshooting.
I.T Support Associate
Lowe's
12.2022 - 04.2024
- Created, prepared, and delivered reports to various departments.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Liaised between corporate decision-makers and sellers on issues involving fees, prohibited items and gating.
- Monitored employee and customer interactions to assess quality of service.
Computer Repair Technician
CSAT Solutions
07.2021 - 09.2022
- Checked in computers and performed diagnostics for repair.
- Updated or installed software for customers to ensure computer efficiency.
- Assisted customers with new computer and accessory purchases.
- Performed inventories on computers and computer repair equipment.
- Educated customers on servisedesk use and at-home maintenance.
- Identified hardware issues caused by component failures using approved diagnostic tools.
- Configured computers to network drivers and connected to printers and other peripheral equipment.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Built and repaired Apple M1 silicon chip computers according to schedule.
- Communicated with ticket submitters to provide updates on in-process repairs and restoration timeframes.
- Notified appropriate personnel of equipment malfunctions, providing timeframes for potential remedial measures.
- Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.
- Coordinated with hardware and software vendors to obtain warranty services, external technical support and replacement products.
- Detected and corrected error messages within software and hardware reporting systems.
- Produced data reports on enacted repairs and replacements for budgeting concerns.
- Monitored computer and processing equipment dashboards to rapidly respond to faults and malfunctions.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Removed malware and viruses from laptops and desktop systems using specialized software.
- Configured new employee work stations consisting of hardware, software and peripheral devices.
- Installed appropriate security patches to eliminate security vulnerabilities.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
IT Consultant
Achilles Security
03.2019 - 07.2022
- Conducted client needs assessments, developing budgets and determining cost estimates based upon this information.
- Modified existing software systems to enhance performance and add new features.
- Provided technology consultation for growing businesses, making recommendations and upgrading existing systems.
- Coordinated system installations, testing and code corrections.
- Collected and defined customer requirements to produce product scopes.
- Coordinated with engineering teams to assess and optimize hardware and software interfaces.
- Executed implementation of firewalls and security monitoring softwares to enable systems to better maintain corporate security and software compliance.
- Evaluated system availability, throughput and latency to lead network planning, installation, configuration and testing.
- Maintained infrastructure performance by monitoring, performance tuning and troubleshooting surfaced issues.
- Secured network access by installing firewalls, establishing login credentials and maintaining documentation to govern entry.
Education
Bachelor of Technology -
Ladoke Akintola University If Technology
Ogbomosho, Oyo, Nigeria09.2017
Skills
- Security issues troubleshooting
- Training and presentations
- CompTIA A Certified
- Microsoft Certified Solutions Assistant
- Apple Certified iOS Technician
- Python coding
- Diagnostics
- Report writing
- Hardware repair
- Software feature demonstrations
- Quality assurance controls
- Application software testing
- System upgrades
- Network security measures
- Thinking mp
- Analytical decision making
- Fault isolation
- Software deployment
- Network configuration
- Reliable and trustworthy
- Helpdesk administration
- Technology planning
- Teambuilding
- Relationship building
- Data Management
- Basic math
- Decision-making
- Analytical
- Leadership
- Clerical
- Problem resolution
- Work flow planning
- Systems implementation
- Multi-unit operations management
- Performance improvements
- Concrete estimation
- Root cause analysis
- Safety protocol
- Strategic account development and management
- Microsoft Office Suite expert
- International business
- Schedule management
- Quality assurance and control
- Risk management
- Conflict management
- Account development and networking
- Project management
- Presentations
- Schematic reading
- FEA and failure analysis
- IT skills
- 3D design and simulation software
- Construction administration
- Planning
- Production understanding
- Critical thinking
- Organization
- Flexible
- Active listening
- First Aid/CPR
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved shipping issues, which led to more customer satisfaction.
- Achieved higher return per work hour by completing simple tasks with accuracy and efficiency.
- Collaborated with team of engineers and network analysts in the development of Lowe's MYstore app
Certification
- Cisco Certified Network Associate (CCNA)
- CompTIA Network - 2021
- servicedesk, Jaguar Apple - 2021 fundamentals of IT Support
- AWS Cloud computing
Education and Training
other
Languages
English
Native or Bilingual
Yoruba
Native or Bilingual
Spanish
Limited Working
French
Limited Working
Timeline
IT Consultant
Faty Logistics
03.2024 - 07.2025
I.T Support Associate
Lowe's
12.2022 - 04.2024
Computer Repair Technician
CSAT Solutions
07.2021 - 09.2022
IT Consultant
Achilles Security
03.2019 - 07.2022
Bachelor of Technology -
Ladoke Akintola University If Technology