Adelso Suarez
New York,NY
Summary
Accomplished and energetic hands on Resident Regional Manager with a solid history of achievements in environmental services, motivated leader with strong organizational and prioritization abilities, Spanish Speaking, friendly and enthusiastic with more than 20 years of experience in fast-paced ever changing Health Care setting, able to learn new tasks quickly and proficient and represent establishment with friendly, professional demeanor at all times.
Overview
29
29
years of professional experience
Work History
Assistant Director, EVS
New York University Langone
09.2022 - Current
- Responsible for a $53,000,000 departmental budget which encompass 15 vendors and 188 Faculty group practices
- Provide direction and leadership to 9 managers and 27 buildings and grounds unionized employees
- Ensure that our vendor’s services are delivered to the highest standards with performance measurement tools, such as transportation surveys for our shuttles buses and ferry services
- Conduct quarterly review with our cleaning services, waste management, landscaping, moving and transportation companies
- Monitor all vendors to ensure that they are compliant with credentials, contracts and regulatory requirements.
Resident Regional Director of Operations
NY Health+ Hospital Corporation
01.2020 - 08.2022
- Responsible for a $14,358,949M Environmental Services operation, leadership and direction for 208 frontline staff, 13 waste management techs, 1 director, 1 assistant director, 3 managers and 14 Supervisors
- Provide support to local New York City Health Hospital facilities and satellite locations
- Ensure that services are delivered to the highest standards of infection prevention and cleanliness
- Created a COVID-19 staffing plan to meet the demands of the pandemic and hospital
- Focus on patient experience to ensure company and hospital HCAHPS goals are met
- Recruit and train management and hourly personnel
- Develop strategic plan incorporating goals and objectives
- Established and implement departmental policies and procedures to ensure efficient, cost effective, and high quality services
- Ensure the existence of safe working conditions for staff and visitors
- Respond to emergencies in the appropriate manner.
Resident Regional Director of Operations
Eastern Connecticut Health Network
04.2018 - 01.2020
- Managed a $7.5M Environmental Services operation to include: providing leadership, direction, and development for a 2 hospital and 1 long term care health network
- Which included 160 frontline staff, 3 Crothall managers, 1 supervisor
- Directed business to achieve high performance as measured by the KPIs, Successfully builds relationships at all levels of the client, customer Compass organizations
- Specifically cultivates relationships with officer level clients
- Conduct and monitors customer, client and associate satisfaction surveys
- Ensure that all direct reports take specific action (including corrective action) to correct issues at all facilities that do not attain Patient Satisfaction levels that are agreed upon with the client
- Develop and monitors realistic and accurate regional budget and forecasts
- Ensures that the system’s financial performance meets Company and client forecasts; optimizes financial performance and operational productivity Complete all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines
- Ensure that facility managers are performing their responsibilities effectively and takes action including corrective action as needed.
Resident Regional Director of Operations
NY Health+ Hospital Corporation
02.2015 - 04.2018
- Managed a $8.7M Environmental Services operation to include: providing leadership, direction, and development to a 1 hospital and 3 clinic health network
- Which included 200+ frontline staff, 1 director, 1 assistant director, 5 Crothall managers, 8 supervisor
- Responsible for implementation of an effective employee relations program throughout the three facilities
- Encourage employee creativity and innovation
- Provide opportunities for advancement and other developmental experiences for successful managers and maintain a succession plan Coach and counsel managers as needed; provides continuous feedback on performance and apply appropriate developmental tools to assist in their individual growth
- Increase system patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success
- Maintain an awareness of the patient satisfaction updates and industry conditions including those internal and external to the accounts and region.
Director
NY Health+ Hospital Corporation
11.2011 - 02.2015
- Directly managed a team of one Assistant Director, 4 managers and 72 unionized employees
- Developed financial forecasts and balanced programs and resources for accounts
- Plan, organize, direct, coordinate and supervise functions and activities of the department
- Tailored department’s program to meet and or exceed the customer’s expectations
- Maximized department productivity through proficient use of systems and programs
- Researched and developed resources that create timely and efficient workflow
- Could involve redesigning workflow and procedures for the department.
Director
Mount Sinai Hospital
05.2008 - 10.2011
Director
Barnert Hospital
07.2005 - 05.2008
Manager
New York Presbyterian Medical Center
07.2005 - 01.2005
Director
Bay Shore Hospital
07.2003 - 06.2004
Director
St. Elizabeth Medical Center
07.2001 - 07.2003
Manager
New York University Medical Center
11.1997 - 06.2001
Supervisor
Crothall Health Care
03.1995 - 11.1997
Education
Project Manager Professional certification preparation course -
Technical Institute of America
Crothall Health Care ADAPT Program
Mercy College, Dobbs Ferry Campus
05.1992
Skills
- Strategic Planning
- Operations Management
- Data Analysis
- Financial Management
- Stakeholder Engagement
- Team Operations
- Contract Negotiation
- Vendor management
- Change management
Accomplishments
- In collaboration with the NCBH management team and current National Director of Patient Experience for Compass group in the implementation and standardization of many of the PE program’s tools.
- Highest HCAHPS scores in NYCH+H system for 2 consecutive years 2013 – 2014.
- Increased HCAHPS scores by 15 percent at Lincoln Medical and Mental Health Center.
- Standardized Crothall Systems and programs at ECHN system.
- Identified, developed and implemented Covid 19 staffing plan and work flow.
- Increased HCAHPS score by 20% at KCHC
Performance Improvement
- Bed Turn-Around Time
- Re-evaluate staffing plan to meet the demand of the hospital
Organization Affiliation
(PMI) Project Management Institute
Awards
Crothall President Council Highest HCAHPS scores in the NYC HHC 2013 and 2014 Crothall Bright Ideas Award Crothall’s ADAPT (Advance Development and Planned Transition) program graduate
References
References can be provided upon request
Timeline
Assistant Director, EVS
New York University Langone
09.2022 - Current
Resident Regional Director of Operations
NY Health+ Hospital Corporation
01.2020 - 08.2022
Resident Regional Director of Operations
Eastern Connecticut Health Network
04.2018 - 01.2020
Resident Regional Director of Operations
NY Health+ Hospital Corporation
02.2015 - 04.2018
Director
NY Health+ Hospital Corporation
11.2011 - 02.2015
Director
Mount Sinai Hospital
05.2008 - 10.2011
Director
Barnert Hospital
07.2005 - 05.2008
Manager
New York Presbyterian Medical Center
07.2005 - 01.2005
Director
Bay Shore Hospital
07.2003 - 06.2004
Director
St. Elizabeth Medical Center
07.2001 - 07.2003
Manager
New York University Medical Center
11.1997 - 06.2001
Supervisor
Crothall Health Care
03.1995 - 11.1997
Project Manager Professional certification preparation course -
Technical Institute of America
Crothall Health Care ADAPT Program
Mercy College, Dobbs Ferry Campus
Similar Profiles
JENNIFER STAPLETON RN, BSN, CCRNJENNIFER STAPLETON RN, BSN, CCRN
Registered Nurse/ Senior Nurse Clinician at New York University Langone HealthRegistered Nurse/ Senior Nurse Clinician at New York University Langone Health
Armin DhillonArmin Dhillon
ANESTHESIA TECHNOLOGIST at New York University Langone HealthANESTHESIA TECHNOLOGIST at New York University Langone Health
Carlos Lopez JimenezCarlos Lopez Jimenez
Senior Clinical Research Associate at New York University Langone Health. Office of Science and ResearchSenior Clinical Research Associate at New York University Langone Health. Office of Science and Research
Joyce JohnsonJoyce Johnson
Office Aide at The Alex House ProjectOffice Aide at The Alex House Project
DENIS L. BRONKARDENIS L. BRONKAR
Assistant Store Manager at VilebrequinAssistant Store Manager at Vilebrequin