Adelynn Espinosa
Tampa
Summary
Dedicated and bilingual medical receptionist with experience working in a busy dermatology office, fluent in both English and Spanish. Proficient in managing patient appointments, maintaining accurate medical records, and delivering exceptional customer service. My background working at Target and Hard Rock Casino has honed my ability to engage with customers, ensuring satisfaction, and handling transactions with precision. I thrive in fast-paced environments, staying organized, and supporting team members when needed. Skilled in patient coordination, cash management, and maintaining clean, safe workspaces, I aim to contribute to the smooth and efficient operation of healthcare facilities.
Overview
6
6
years of professional experience
Work History
Medical Receptionist/Insurance Verification
PHDermatology
Tampa
11.2024 - Current
- Greeted and checked in patients, ensuring a welcoming and efficient front-office experience.
- Scheduled and confirmed appointments using electronic medical records (EMR) systems to optimize clinic workflow.
- Coordinated with clinical staff to prioritize patient care and address conflicts.
- Handled correspondence, including faxing, emailing, and mailing medical documents and insurance information.
- Educated patients on insurance benefits, co-pays, and out-of-pocket expenses.
- Conducted comprehensive insurance verification for new and returning patients, ensuring eligibility, benefits, and coverage for services.
- Maintained up-to-date knowledge of insurance policies, networks, and guidelines to ensure compliance and patient satisfaction.
- Assisted patients with completing financial assistance or payment plan applications when insurance coverage was limited.
- Answered a high volume of phone calls, addressing patient inquiries and routing messages to appropriate staff.
Medical Receptionist
Premier Dermatology
Fort Lauderdale
06.2024 - 11.2024
- Manage patient scheduling and appointments, ensuring efficient clinic flow and patient satisfaction.
- Greet patients, schedule appointments, and manage records, ensuring seamless operations and positive patient experiences.
- Maintain accurate patient records and manage billing, ensuring compliance with healthcare regulations and reducing errors.
- Coordinate with medical staff to streamline patient flow and optimize clinic efficiency, fostering a team-oriented environment.
- Implement efficient scheduling systems, reducing patient wait times and improving overall clinic productivity.
- Provide exceptional customer service, addressing patient inquiries and concerns promptly to enhance satisfaction and trust.
- Assist with insurance claims processing, minimizing patient billing issues and enhancing financial clarity.
Cage Cashier
Seminole Hard Rock Hotel & Casino
Hollywood
10.2022 - 06.2024
- Handle large sums of money and chips daily, ensuring compliance with all regulatory standards.
- Provide exceptional customer service, addressing inquiries and resolving disputes promptly.
- Maintain accurate cash drawer balances and ensure the safety and organization of the cage area.
- Streamlined cash handling processes, reducing transaction time and increasing efficiency in a high-volume casino environment.
- Monitored and reconciled daily cash transactions, ensuring accuracy and adherence to regulatory compliance.
Guest Advocate/ Cashier
Target
Destin/ Fort Lauderdale
02.2021 - 12.2022
- Engaged customers during transactions, enhancing satisfaction and loyalty.
- Assembled and loaded online orders, ensuring efficient and accurate pickups.
- Resolved customer issues and processed returns, maintaining high service standards.
- Handled guest complaints with professionalism, achieving timely resolutions.
- Built customer loyalty through attentive and personalized service.
- Worked closely with team members to streamline online order pickup processes, enhancing overall efficiency.
- Implemented effective problem-solving techniques, resolving customer issues quickly and maintaining store reputation.
Count Team Member I
Seminole Hard Rock Hotel & Casino
Hollywood
01.2022 - 10.2022
- Sort, count, and record currency in the Count Room, ensuring accuracy and compliance with regulations.
- Maintain cage security by adhering to company policies, preventing cash loss through proper handling.
- Calculate chip values and manage money boxes to ensure smooth machine operations for guests.
- Organize and monitor cage activities, enhancing team efficiency and workspace safety.
- Execute manual labor tasks as directed, maintaining high productivity under pressure.
- Accurately sorted and counted currency, ensuring precise financial records and contributing to overall operational efficiency.
Medical Receptionist/Administrative Assistant
Center for Neuropsychological Services (CNS)
Fort Walton Beach
03.2020 - 04.2022
- Collected and processed patient information, ensuring efficient registration and payment handling.
- Scheduled appointments using medical software, optimizing clinic workflow and reducing wait times.
- Maintained organized patient files and updated charts, ensuring accuracy and accessibility.
- Managed front desk operations during peak hours, enhancing patient experience and satisfaction.
- Resolved billing and scheduling issues promptly, improving overall patient satisfaction.
- Enhanced clinic efficiency by developing patient registration protocols, leading to reduced wait times and improved satisfaction.
- Coordinated seamlessly with medical and billing teams to ensure accurate processing of patient information, fostering a cohesive work environment.
- Processed patient forms and ensured compliance with privacy regulations.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Education
High School Diploma -
Niceville Highschool
Niceville05.2022
Associate of Arts - Biology
Hillsborough Community College
Tampa, FLSkills
- Phone etiquette
- Customer service and support
- Problem-solving and coordination
- Time management and multitasking
- Team leadership and sound judgment
- Attention to detail
- Mathematical competency
- Tech-savvy skills
- Self-motivation and recordkeeping
- Data entry and insurance verification
- Scheduling and medical reception
- Electronic medical records management
- Patient education and compliance regulations
- Customer relationship management
- Medical billing and payment processing
- HIPAA compliance and medical terminology
- Office administration
Timeline
Medical Receptionist/Insurance Verification
PHDermatology
11.2024 - Current
Medical Receptionist
Premier Dermatology
06.2024 - 11.2024
Cage Cashier
Seminole Hard Rock Hotel & Casino
10.2022 - 06.2024
Count Team Member I
Seminole Hard Rock Hotel & Casino
01.2022 - 10.2022
Guest Advocate/ Cashier
Target
02.2021 - 12.2022
Medical Receptionist/Administrative Assistant
Center for Neuropsychological Services (CNS)
03.2020 - 04.2022
High School Diploma -
Niceville Highschool
Associate of Arts - Biology
Hillsborough Community College