Adely Sarai Vasquez
Albuquerque,NM
Summary
As a highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems seeking to maintain full-time a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
PowerFlex Gym
09.2023 - 02.2024
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Reduced the spread of germs and bacteria by consistently wiping down equipment with disinfectant after each use.
- Enhanced gym cleanliness by thoroughly vacuuming, mopping, and sanitizing all workout areas.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Processed new memberships accurately, leading to an increase in gym revenue and member retention.
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
- Effectively resolved member conflicts or concerns, promoting a harmonious gym environment.
Server
Slapfish Restaurant
04.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Supported needs of 15 person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Gym Receptionist
Defined Fitness
08.2022 - 04.2023
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
- Processed new memberships accurately, leading to an increase in gym revenue and member retention.
- Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Effectively resolved member conflicts or concerns, promoting a harmonious gym environment.
- Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.
- Directed guests and appointments to fitness consultants to increase membership enrollments.
- Maintained updated records of member attendance using CRM software for data-driven decision making by management.
- Collaborated with personal trainers to ensure seamless communication of client schedules and needs.
- Improved member retention by consistently following up on expired memberships and offering renewal incentives.
Restaurant Hostess
LongHorn Steak House
03.2022 - 07.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Barista
Starbucks
09.2021 - 12.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Movie Theater Attendant
Cinemark Century Rio 24 Theater
05.2021 - 08.2021
- Ensured a clean and enjoyable movie-going experience for patrons by meticulously maintaining theater cleanliness and addressing any issues promptly.
- Demonstrated adaptability by working various positions within the theater as needed, including box office cashier, concession attendant, and usher.
- Enhanced customer satisfaction by efficiently managing ticket sales and providing accurate showtime information.
- Managed cash transactions accurately while adhering to all financial policies, ensuring proper handling of funds and minimal discrepancies.
- Contributed to an efficient work environment by promptly completing assigned tasks during downtime between shows or shifts.
- Streamlined concession stand operations, resulting in reduced wait times for customers and increased revenue.
- Utilized excellent communication skills to guide customers through their movie-going experience, creating a positive atmosphere within the theater.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
Education
Phlebotomy National Certification - Phlebotomy Certification
Phlebotomy Training Specilists
Albuquerque, NM07.2024
GED -
GED Online
Online02.2022
Skills
- Customer Service
- Time Management
- Listening Skills
- Patient confidentiality
- Team player attitude
- Health and safety awareness
- Conflict Resolution
- Order of draw
- Venipuncture Technique
- HIPAA Compliance
- Patient Communication
- Patient Care
Certification
- Food Service License
- Alcohol Servers License
- CPR, AED, and Basic First Aid for adults, children and infants
- Phlebotomy State Certificate
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
PowerFlex Gym
09.2023 - 02.2024
Server
Slapfish Restaurant
04.2023 - 08.2023
Gym Receptionist
Defined Fitness
08.2022 - 04.2023
Restaurant Hostess
LongHorn Steak House
03.2022 - 07.2022
Barista
Starbucks
09.2021 - 12.2021
Movie Theater Attendant
Cinemark Century Rio 24 Theater
05.2021 - 08.2021
Phlebotomy National Certification - Phlebotomy Certification
Phlebotomy Training Specilists
GED -
GED Online
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