ADEMI MURATKAZY

As the Administrator at Flower Imagination, I managed all aspects of daily operations for a busy floral retail business. Responsibilities included:

• Coordinated daily administrative operations to ensure efficient workflow and service delivery.
• Streamlined communication between departments, enhancing collaboration and project management efforts.
• Overseeing scheduling, deliveries, and order organization to ensure smooth and timely service.
• Assigning tasks and coordinating workflow among florists and support staff.
• Operating the POS system, handling cash transactions, and maintaining accurate financial records.
• Greeting customers, answering phone inquiries, and processing in-store and online orders.
• Creating invoices and managing both individual and large-scale floral orders.
• Conducting complimentary wedding consultations and assisting clients with floral design and event planning.
• Delivering floral arrangements when needed and installing wedding and event décor on location.
• Monitoring inventory, ordering stock and supplies, and maintaining vendor relationships.
• Resolving guest-related issues promptly to ensure excellent customer satisfaction.
• Managing a multilingual team as the only English-speaking staff member, facilitating communication and operations in Russian.

My position involved not only customer service, but also managerial work. This experience taught me how to balance both roles and stay energetic in each. Customer service can be very demanding, but it helped me develop strong interpersonal and multitasking skills.

As the primary server at a small but fast-paced restaurant, I independently managed front-of-house operations during most shifts, overseeing approximately 10–13 tables. Responsibilities included:

• Providing full-service dining experiences while maintaining a high standard of customer satisfaction.
• Performing multiple roles simultaneously, including hosting, bussing, bartending, and phone management.
• Handling all takeout and delivery orders, answering customer inquiries, and efficiently packaging to-go meals.
• Coordinating and managing the dining area independently to ensure smooth and timely service.
• Delivering orders when needed and assisting with off-site catering and event setup.
• Maintaining cleanliness, organization, and readiness of the dining area at all times.

This position required exceptional multitasking, organization, and communication skills. Working independently taught me how to remain composed under pressure, manage time effectively, and provide consistently professional service in a fast-paced environment.

As the lead server at HuHot Mongolian Grill, my responsibilities involved a variety of tasks and customer care. Some of which were:

• Delivering exceptional customer service while managing multiple tables in fast-paced environment.
• Collaborating with kitchen staff to ensure timely food preparation and delivery.
• Maintaining cleanliness and organization of dining area, enhancing overall guest experience.
• Training new servers on menu items, service standards, and restaurant protocols.
• Resolving customer complaints effectively to ensure satisfaction and repeat business.
• Implementing upselling techniques that increased average check totals during shifts.
• Working with POS system to place orders, manage bills, and handle complimentary items.
• Serving food and beverages promptly with focused attention to customer needs.

The large scale and fast paced restaurant environment helped be develop a sense of stability and level headedness during extremely busy times. I learned to remain calm and collected under pressure and problem solve in high intensity situations.