ADEMOLA ADEBAMBO
Manchester
Summary
Self-motivated Concierge with exceptional customer care skills offers experience managing administration, reception and safety support operations. Follows procedures to uphold company policies for professional, consistent service. Decisive and responsible for informed decision-making.
Overview
9
9
years of professional experience
Work History
Night concierge
KleanCare
02.2021 - 03.2024
- Deliver a consistently high level of customer service and hospitality; offering assistance to residents, handling queries and complaints as well as day to day requirements such as parcel collection and maintenance queries
- Oversee car parking facilities ensuring all users are authorised
- Responsibility for all deliveries to the main office, receiving, safekeeping and issuing of all parcels/registered mail
- Conduct regular checks to ensure the condition, cleanliness and security of the building e.g. lighting and other building equipment and be responsible for resolving any issues as quickly as possible, liaising with the off site maintenance team
- Screen, authorise and welcome visitors, guests and manage contractor access
- Assist with waste management services including the removal of cardboard and rotation of bins
- Greeted and checked-in guests promptly and professionally
- Suggested restaurants tailored to guest preferences
Support worker
McIntyre
06.2019 - 01.2021
- Assisted service users to obtain and access community resources.
- Positioned, lifted and transported patients with limited mobility.
- Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Provided attentive first-hand care, comfort and safety to patients.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
Residential Receptionist
Kadyet Homes
02.2015 - 04.2019
- Delivered front of house duties with warm and professional manner
- Oversaw office supply orders and replenished stock for staff use
- Offered knowledgeable, friendly support to in-office guests.
- Embodied company values through friendly and reliable customer service
- Built Patrols, CCTV Monitoring & Safety Checks
- Assisted with set up of ID card and access permissions following site security practices.
- Managed office calendar, set new appointments and assisted with arrangements.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
Education
Bachelor of Arts - Sociology
Lagos State University
Lagos NigeriaDiploma in Crime Management -
Lagos State University
Lagos NigeriaDiploma in Integrated Brand Experience -
Orange Academy
Lagos NigeriaSkills
- Good communication skills
- Problem-solving skills
- Customer service skills
- Good emotional intelligence skills
- Attention to detail
- Leadership skills
- Efficient multitasking and organizational skills
- Team supervision skills
- Travel itinerary management skills
- Vendor interaction
- Customer-focused
Timeline
Night concierge
KleanCare
02.2021 - 03.2024
Support worker
McIntyre
06.2019 - 01.2021
Residential Receptionist
Kadyet Homes
02.2015 - 04.2019
Bachelor of Arts - Sociology
Lagos State University
Diploma in Crime Management -
Lagos State University
Diploma in Integrated Brand Experience -
Orange Academy