ADEMOLA ADELOYE
M
Melissa, TX,TX
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Forward-thinking Operations Specialist bringing 17 years of expertise in customer relations for both banking,property and healthcare sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in EPIC and microsoft words and excel.
Work History
SPECIALIST
TEXAS HEALTH PRESBYTERIAN HOSPITAL
- Accurately gathers complete financial and demographic information to ensure medical records and billing process flows efficiently
- Obtains and updates verification of benefits
- Prepares, presents, and thoroughly explains applicable, legal, ethical, and compliance documents; ensures proper consents are signed by the appropriate parties
- Maintains documentation of the same
- Assists patients in understanding financial obligations, collects co-payments, self-pay deposits and patient balances to reduce Accounts Receivable
- Obtains and verified patient demographic information, collection complete financial information and identifies patients prior to registration
- Maintains and applies knowledge of the current financial policy and deploys practices used within the department, as well as Central Business Operations to resolve patients Accounts, collects, secures and scans documentation to obtain insurance referred authorization.
Education
Associate Degree - Business Administration
Bachelors - Marketing
Master of Science - Organizational Leadership
12.2022 - Current
Skills
EPIC Medical softwareCompliantExcellent CommunicationInterpersonal, and planningSkillsGood analytical skills, able toIntegrate learning fromMultiple sources and generateInsightUnderstanding of key businessDriverKey account management andTrade managementBusiness strategyImplementationStrong networking abilities, aPeople person with the abilityTo create bonds easily andQuicklyExcellent team player whoListens and thrives onPROFESSIONAL SUMMARYI am a highly personable, and collaborativeServant-leader, mentor, coach, and facilitator holdingOver 15 years of cross-industry and cross-continentExperience with a strong interest to drive change throughContinuous improvement A highly analytical andCustomer-centric individual, open to new challenges in aDynamic and result-oriented organization where my skillsAnd experience will be a positive asset in providing anUnwavering commitment to superb customer satisfactionAs well as surpassing set targets and corporate goalsWhilst maintaining a consistent and committed dedicationTo building an enduring relationshipREDEEMER FEDERAL CREDIT UNION - CUSTOMERSERVICE REPRESENTATIVE09/2018 - 04/2022Collaboration with a diverselyTalented team memberAbility to adapt to new andChallenging situationsSelf-motivated and dynamicFast learner and resultOrientedKnowledge of purchase andNegotiationGreat supervisory andProblem-solving skillsProficient in customerRelationship managementProficiency in Microsoft OfficeSuites and the InternetAnalyze reports, vendors, andAccountsGathering data and analysisPatients Data entry andCustomer serviceAttention to detail, accuracyAnd teamworkComputer knowledge andCommunicationExcel functions, charts, pivotTables, v-lookup, insuranceRecords, relationship buildingAnd patient documentation
Customer Relations
Telephone etiquette
Good communication skills
Excellent written and oral communication
Report preparation
Sales expertise
Document filing
Chart pulling
System updates
Insurance verifying
Health information obtainment
Patient Registration
Formularies
Medical terminology
Patient interviewing
Financial obligation determination
Accomplishments
- M.Sc in Leadership withconcentration in Homeland
- Security Management, VIEW
- Provide an exceptional Member experience on inboundand outbound calls, chat, and emails
- Contribute to the team goals by identifying allcross-sell opportunities to retain and grow the businessby offering Members a full range of products andservices to meet their needs via the telephone, emailand webchat
- Assist Members with setting up on-line banking optionsand accurately process transactions on Memberaccounts within authorized limits
- Meet cross-sell, and productivity targets
- Attract potential Members by answering product andservice questions and suggesting information aboutother products and services
- Respond to Member inquiries and feedbackknowledgeably and professionally
- Strive to deliver first call issue resolution by clarifyingthe Member's concern, determining the cause of theproblem, selecting and explaining the best solution tosolve the problem
- Take ownership and accountability for resolving
- Member service inquiries and/or issues from beginningto end
- Portals Realities - Sales & Marketing Consultant08/2010 - 07/2018
- Maintained organized, presentable merchandise todrive continuous sales
- Implemented up-selling strategies, encompassingrecommendations of accessories and complementarypurchases
- Worked with sales team to collaboratively reachtargets, consistently meeting, or exceeding personalquotas
- Delivered a high level of assistance by locatingproducts and checking the store system formerchandise at other sites
- Communicated business opportunities that include lineperformance, stock levels, and teammotivation/recognition
- Managed the scheduling and execution of vendor eventsand promotions
- Provided honest and confident feedback to customersregarding products
- Built lasting relationships with customers by contactingthem to follow up on purchases, suggest new products,and invite them to upcoming events
- Oasis Link investment Company - Administrative Officer05/2003 - 08/2010
- Brief Job description
- Managing inventory and maintaining company records,
- Handling budget and office reporting,
- Invoicing and providing customer service
- Provide information regarding products or servicesoffered by the company to Trade partners
- Ensure functionality of necessary office equipment, andrequisition new equipment and supplies as needed
- Creating reports and memos for managers andsenior-level officers as needed
- Offer assistance in organizing events, includingordering materials and requisitioning meeting spaces
- Attend meetings and record notes and messages formanagers and senior-level officers
Affiliations
ASSOCIATE MEMBER,
NATIONAL ASSOCIATION OF HEALTHCARE ACCESS MANAGEMENT.
Timeline
Grand Canyon University - Master of Science, Organizational Leadership
12.2022 - Current
SPECIALIST - TEXAS HEALTH PRESBYTERIAN HOSPITAL
Ondo State Polytechnic
Ondo - Associate Degree, Business
Administration
Federal Polytechnic Ado
Ekiti - Bachelors, Marketing