ADEMOLA ADELOYE

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Forward-thinking Operations Specialist bringing 17 years of expertise in customer relations for both banking,property and healthcare sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in EPIC and microsoft words and excel.

• M.Sc in Leadership withconcentration in Homeland
• Security Management, VIEW
• Provide an exceptional Member experience on inboundand outbound calls, chat, and emails
• Contribute to the team goals by identifying allcross-sell opportunities to retain and grow the businessby offering Members a full range of products andservices to meet their needs via the telephone, emailand webchat
• Assist Members with setting up on-line banking optionsand accurately process transactions on Memberaccounts within authorized limits
• Meet cross-sell, and productivity targets
• Attract potential Members by answering product andservice questions and suggesting information aboutother products and services
• Respond to Member inquiries and feedbackknowledgeably and professionally
• Strive to deliver first call issue resolution by clarifyingthe Member's concern, determining the cause of theproblem, selecting and explaining the best solution tosolve the problem
• Take ownership and accountability for resolving
• Member service inquiries and/or issues from beginningto end
• Portals Realities - Sales & Marketing Consultant08/2010 - 07/2018
• Maintained organized, presentable merchandise todrive continuous sales
• Implemented up-selling strategies, encompassingrecommendations of accessories and complementarypurchases
• Worked with sales team to collaboratively reachtargets, consistently meeting, or exceeding personalquotas
• Delivered a high level of assistance by locatingproducts and checking the store system formerchandise at other sites
• Communicated business opportunities that include lineperformance, stock levels, and teammotivation/recognition
• Managed the scheduling and execution of vendor eventsand promotions
• Provided honest and confident feedback to customersregarding products
• Built lasting relationships with customers by contactingthem to follow up on purchases, suggest new products,and invite them to upcoming events
• Oasis Link investment Company - Administrative Officer05/2003 - 08/2010
• Brief Job description
• Managing inventory and maintaining company records,
• Handling budget and office reporting,
• Invoicing and providing customer service
• Provide information regarding products or servicesoffered by the company to Trade partners
• Ensure functionality of necessary office equipment, andrequisition new equipment and supplies as needed
• Creating reports and memos for managers andsenior-level officers as needed
• Offer assistance in organizing events, includingordering materials and requisitioning meeting spaces
• Attend meetings and record notes and messages formanagers and senior-level officers